New here and so I hope that I am posting in the correct place. My new notebook an M50-MX5 was in the warranty depot as we thought it had a dvd burning problem, however that was not the case; it was the media. Anyway before it was sent into the toshiba warranty depot the level 2 tech phone support said to get the computer to be like it was when I unboxed it 2 days earlier, this was last month. And so to my frustration all of my programs were removed, however before doing this the software techie at the office Ghosted it to my Western Digital Storage Unit and then sent it off to the Warranty Depot. While it was in the shop I used my 3 yr old toshiba satellite 2410 which I am now typing on at this moment. I was finally able to get the software tech from the office to reGhost my new toshiba M50 on this past Saturday and left it with him for a couple of hrs and then returned to pick it up as there was not much in the way of programs on it and so it wouldn't take long to Ghost the Images back. Well, in my Western Digital Storage unit are Ghosts of this 3 year old satellite that I am presently using. After the techie got my Restore Disk installed and tried to reGhost the image onto the New M50, it crashed. He was using the wrong Ghost, he was using the one that was from this unit??? I was not happy, especially after he claimed that he now had it Ghosted with the proper Image and I tried it out and it was very sloooooow to Boot. He said it was my Norton 2006. I keep a log and had brought it with me and showed him how long the Boots took before it was sent off to the Warranty Depot, with all the few programs that I had installed on it. He had been doing other work and coming back to my unit while it was Ghosting and when it was finished I also asked him to plug in my 2 gig SanDisk flashdrive and he went into My Computer and clicked on the drive and it simply hung there with the Timer showing. Needless to say I am not happy and am wondering if the fact that he Ghosted the wrong image from my 3 year old Satellite on it could have done any damage??? He said he would call me this AM and hasn't so I left a message with him. I used my USB SanDisk before and there were no problems, now he is trying to tell me that this drive has a peculiar install program that can cause problems. I googled for it and found nothing. I talked to the computer retailer, a small outlet that I frequent and they indicated that it is simply plug and play. Why the tech mentioned a problematic install program is beyond me as all i was trying to do was read the contents. Is there a possibility that this notebook has been damaged by trying to Ghost this satellite 2410 to it??? He did do a full disc system restore the second time he did the Ghost Imaging, however the computer is acting 1.SlOOOOOOOOw to boot 2. the SanDisk simply hangs there with the timer showing??? I would appreciate any comments as I am frustrated as to what is going on here. I mean I would assume a techie would label the Ghost image with a name so that he knew which computer it belongs to. Thankyou for your time.