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New PC having BSODs

By Hatchling
Sep 20, 2013
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  1. Hello there,
    I just got this new pc assembled by a tech guy (Reused my HD and PSU, everything else is brand new) and I am having pretty random BSODs, sometimes when I play and sometimes when I just am not doing anything. I tried putting my processor on battery saving (It was on overclock before) because I thought my PSU wasn't giving it enough energy, but it lasted longer while overcloacked honestly, nothing changed. Also checked the temps, everything is also fine there, so I am just posting my minidumps here.
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    "Reused my HD"... Did the tech guy install Windows fresh? The minidumps are pointing to possible video card/driver issues. Isn't your tech guy responsible to make sure his build works properly?
     
  3. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Yes, he recommended a new windows install and I told him to do it then. So he installed the drivers and apparently it was everything working fine on his end, probably didn't test enough. I have updated my videocard driver yesterday night, don't know what else I can do but wait, will keep you updated.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Okay, good:)
     
  5. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Hey, I was using it all day for the past 2 days and everything was fine until I had another BSOD just now, attaching the minidump.
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    HAL.dll and Ntoskrnl.exe with no BUG Check String... Bios setting? Any (!) in the device manager?
     
  7. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    I haven't messed with the BIOS setting apart from putting it to normal mode (it was overcloacked before) and on the device manager everything seems fine, there are no (!) there. Had another BSOD also, here is the dump.
     

    Attached Files:

  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Maybe a new hard drive would stop the BSOD's. What is the hard drive's make and model?
     
  9. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    It's a Seagate ST310005 24AS.
    I just had a spree of BSOD's, about 6 since last we spoke, im half tempted in just reinstalling windows myself!
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Yeah that drive is probably failing
     
  11. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Well, I have to try. I'm making a fresh install, update everything I can and come back with the verdict.
     
     
  12. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Alright, couple of days have passed and everything is working fine. I reinstalled windows only installing the needed drivers and no updates whatsoever for windows, working like a charm. It was really a driver problem. Case closed, thank you for your help!
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Okay, good... Thanks for coming by
     
  14. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Okay so... false alarm :confused:
    Oddly enough I got BSOD spree today again even tough it was working perfectly for 2 days straight. I will buy a new HD tomorrow and install it at lunch time, lets hope this solves my problem.
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Not surprised;)
     
  16. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Ok so I bought a new HD (Western Digital WD10EZEX-00RKKA0 1TB)
    and was installing the drivers when I got a BSOD and then another one, so here are the dump files I got.
     

    Attached Files:

  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    No change in the bsod's. What is the motherboards model and power supply's wattage?
     
  18. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    The motherboard is an M5A97 LE R2.0 and the PSU is about 600W
     
  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    ASUS motherboards are sensitive to the type of memory installed. You might have to raise the memory voltage a bit
     
  20. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    What voltage do you recommend?
     
  21. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    If the voltage is at 1.5v up it to 1.6v
     
  22. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Did that, was working fine until today and had more BSODs, dumps attached.
     

    Attached Files:

  23. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Ntoskrnl.exe, BUG CHECK STRING -SYSTEM_SERVICE_EXCEPTION
     
  24. Hatchling

    Hatchling TS Rookie Topic Starter Posts: 17

    Okay, I dont know what that means.
     
  25. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    Usually refers to a hard drive issue, but it can point to a memory issue too. Run Memtest86:
    http://www.memtest.org/
    make a bootable CD with version 4.20 and boot the computer with it. Run at least 7 passes. No errors are allowed
     


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