New PC, printer shown as "offline"

By plawlis
Oct 11, 2007
  1. I have XP, and a Samsung laser printer. I made that the default printer. At first it worked. Now, it says it is "offline," and several "copies" of the printer icon show up under "printers," called Samsung (copy 1), etc. When I tell it to print a document, it goes in the queue and stays there--no printing!
    Can someone tell me why copies of the printer icon proliferate, and why it won't print?

  2. tipstir

    tipstir TS Ambassador Posts: 2,383   +105

    Remove all those printers copies and keep the first that doesn't have (copyX) next to it. Now you need to purge the print spooler buffer. To do this you need to click on start, then on run: Type: services.msc

    scroll down for the print spooler once you find this you just need to right click on it then click on restart. That's it.

    Try to print something again..

    If that doesn't work then uninstall the driver. Then unplug the printer. Reboot the system. Then install the driver again. Nex connect the printer.
  3. plawlis

    plawlis TS Rookie Topic Starter


    Thanks for the tip, Tipstir! I'm anxious to give it a try!

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