This is what I am trying to post in the OS area My friend takes her computer to Geek Squad for a PC Tune Up. Comes back plugs the internet cable in and it doesn't work. So she calls me and the first thing I do is check to see if the connection to the internet is working, and the cable is ok both are fine. I try to ping a website and it shows nothing, automatic updates aren't working. Try a few browsers and nothing. Run spyware and anti virus and its fine except a Trojan virus which I got rid of. Try to just setup a new connection and that doesn't work. Turned off Windows Firewall because that has given me hell before. The whole time in the taskbar its says local area connection 100mbps. So I assume the NIC card is working. It is a newer HP and the internet connection is cable. It's running XP. Thoughts? I don’t have it in front of me so a bunch of suggestions for next time I go over there would be appreciated.