Nintendo says dead pixels on the Switch are "normal" and not a defect

[j05hh]

Thank you, this gives a lot of feedback into the topic.

No fs Given.. k bye!

 

[ManuelV]

The console has a very high price for an outdated hardware and now they come with this.

 

[Kibaruk]

No fs Given.. k bye!

Your reply tells me otherwise lol, thanks for that other one liner that adds nothing though.

The console has a very high price for an outdated hardware and now they come with this.

How outdated? Please tell us more about it, on my end have absolutely no idea about the hardware they are using. Would you care to elaborate more on that?

 

[spydercanopus]

I'd buy a Switch with zero pixels and bundled with a Pro controller and Zelda. The cheap gimmick portable feature does not appeal to me. Give me 1080p and smooth frame rate on my big screen.

 

[gusticles41]

Well when it comes to dead pixels, I have only had an issue once and they wouldn't replace it due to 1 dead pixel, which sucked since I couldn't ignore it.

Thank you, this gives a lot of feedback into the topic. You're a less than pleasant poster, lighten up.

Back when I worked for a large electronics retailer who offered extended protection plans, the policy was 3 dead pixels throughout the entire display will warrant a repair/replacement. This would often upset customers who had that 1 pesky dead pixel in the middle of their laptop screen, understandably so. Being what we're talking about is a portable device with only a 720p screen and now a little negative publicity to top it off, I'd hope nintendo will error on the side of "replace this shiz and refurb the returns".

 

[ManuelV]

Your reply tells me otherwise lol, thanks for that other one liner that adds nothing though.

How outdated? Please tell us more about it, on my end have absolutely no idea about the hardware they are using. Would you care to elaborate more on that?

It is expensive for the hardware it has which isn't up to date. At less it should be a premium product without this kind of problems.

 

[Camikazi]

In this day and age with LCD panels everywhere, so common and having been around for millennia, why hasn't the problem of dead or stuck pixels been eliminated yet?

Haven't seen one in ages but I only buy quality products.

I buy refurbished monitors and still haven't seen dead pixels, honestly the first and last one I saw was on a new monitor I bought before it was even a year old. Been buying refurbished one since and have not seen a dead pixel since.

 

[Magic Rat]

I will never use it in "tablet" mode so this isn't really a concern of mine. I can see how this would be an issue, but people have to remember that this is a console and should be connected to your tv most of the time.

On top of that, if you have a need to play videogames everywhere you go then you have some social problems you need to get checked out. I remember watching the announcement trailer and the guy takes his dog for a walk and is playing his switch the whole time. What kind of a**hole ignores his pet to play videogames?

The same kind of a**hole who spends hours on end in his mancave watching sports and never interacting with his wife and children. Or is gone for days on end with his alcoholic buddies in the middle of a lake "fishing", etc., ad nauseum.

 

[JaredTheDragon]

I'd buy a Switch with zero pixels and bundled with a Pro controller and Zelda. The cheap gimmick portable feature does not appeal to me. Give me 1080p and smooth frame rate on my big screen.

Nintendo says, "No." You don't get Zelda at 1080p with a smooth framerate, not with a cell-pone processor running (ruining) the show.

http://www.theverge.com/2017/1/18/14312292/nintendo-switch-specs-power-zelda-900p-30-fps

 

[yRaz]

The same kind of a**hole who spends hours on end in his mancave watching sports and never interacting with his wife and children. Or is gone for days on end with his alcoholic buddies in the middle of a lake "fishing", etc., ad nauseum.

I assume you don't have a wife or friends

 

[Tinderbox]

It's also "normal" for me to not buy products from a company who tries to con people into accepting obvious manufacturing flaws.

 

[Skjorn]

Could of been avoided had they just stuck to building a decent console and avoid the mobile craze. People buy Nintendo for the titles, not the gimmicks.

 

[kapital98]

“We suggest that you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny dot is too distracting, the Nintendo DS does carry a one-year warranty,” Nintendo wrote at the time.

Once you find one dead pixel, your eyes fixate on that one freaking spot, out of hundreds, thousands or millions, even if it is the last one in a corner, you will always notice it on black loading screens, even on light ones, it will haunt your vision for all of eternity.

It sucks that they are putting it as a "normal" thing, I expected more out of you Nintendo.

Most people don't think this way. They just live with the dead pixel. I bought a Korean IPS about 4 years ago. It had a small blue smudge on the top right and eventually developed a dead pixel a couple years in. They were minor annoyance at first but I almost never thought of them after a couple weeks of it existing.

 

[yRaz]

Could of been avoided had they just stuck to building a decent console and avoid the mobile craze. People buy Nintendo for the titles, not the gimmicks.

Well it will still function just fine as a console.....

 

[NahNood]

In this day and age with LCD panels everywhere, so common and having been around for millennia, why hasn't the problem of dead or stuck pixels been eliminated yet?

Easy... maximize profits. Nothing will ever be made perfect when there's company cost involved.

 

[RobertofWells]

The more I hear about this systems, the less likely I am to buy one. How can Nintendo tolerate such a policy. I have no other electronics with any dead pixels, and maybe the issue is small with Switch, but this is still unacceptable. However, I went to look at one running and in reality the graphics sucked on a 42 inch lcd screen. I don't know how much I would play this as a handheld, so having look not much better than a Game Cube on a large screen was disappointing (I'm hoping they just had a bad set up or something). Also, if I am going to spend money on a game console, why in the world couldn't they manage to have more games ready for this release. Not even one Mario game at release. I mean it's Nintendo, Mario and Nintendo are one in the same, but they have no new Mario games. Really? Not impressed.

 

[mattfrompa]

I would not accept dead pixels on a new device.It's disappointing to see this response from Nintendo. Oh well, I don't plan on buying a Switch until it's older and cheaper anyways.

 

[Wytefang]

Classic Nintendo passive-aggressive customer service. What a bunch of clueless a-holes.

 

[Wytefang]

“We suggest that you use your system for a few weeks to determine whether this interferes with your enjoyment of game play. If, after using your system for awhile, you feel that this tiny dot is too distracting, the Nintendo DS does carry a one-year warranty,” Nintendo wrote at the time.

Once you find one dead pixel, your eyes fixate on that one freaking spot, out of hundreds, thousands or millions, even if it is the last one in a corner, you will always notice it on black loading screens, even on light ones, it will haunt your vision for all of eternity.

It sucks that they are putting it as a "normal" thing, I expected more out of you Nintendo.

Most people don't think this way. They just live with the dead pixel. I bought a Korean IPS about 4 years ago. It had a small blue smudge on the top right and eventually developed a dead pixel a couple years in. They were minor annoyance at first but I almost never thought of them after a couple weeks of it existing.

You are - by far - in the minority. Great for you but not reflective of the much broader customer base's opinions.

 

[Wytefang]

No fs Given.. k bye!

Your reply tells me otherwise lol, thanks for that other one liner that adds nothing though.

The console has a very high price for an outdated hardware and now they come with this.

How outdated? Please tell us more about it, on my end have absolutely no idea about the hardware they are using. Would you care to elaborate more on that?

www.google.com

 

[Xclusiveitalian]

This sounds like a lawsuit waiting to happen. Nintendo will easily lose and be required by law to refund or replace these DEFECTIVE products. Unfortunately, in this day and age, YOU (Nintendo,) can't classify defects yourself. Imagine if every company could say, "Yeah that isn't a defect it's just a thing that happens." New car engine can't go over the 1st gear? It happens, deal with it. Nope.

https://www.consumer.ftc.gov/articles/0252-warranties

 

[yRaz]

This sounds like a lawsuit waiting to happen. Nintendo will easily lose and be required by law to refund or replace these DEFECTIVE products. Unfortunately, in this day and age, YOU (Nintendo,) can't classify defects yourself. Imagine if every company could say, "Yeah that isn't a defect it's just a thing that happens." New car engine can't go over the 1st gear? It happens, deal with it. Nope.

Well if you look at current industry standards then Nintendo isn't doing anything different from other manufacturers of LCD screens. Not only would Nintendo win the lawsuit, there have already been other lawsuits that have set the standard so it may not even be heard by a court

 

[Argent Kaiser]

It sounds as if they are willing to replace the unit just not immediately.

I wonder if they are having trouble with stock and just don't have any replacements on hand. Hence the "couple weeks"

 

[MickeyBiondi]

Nintendo has to bite the bullet and replace any and all units where a user complains about a dead pixel. Get their redesign team in and make a good product.

 

[Sean Tang]

In this day and age with LCD panels everywhere, so common and having been around for millennia, why hasn't the problem of dead or stuck pixels been eliminated yet?

Haven't seen one in ages but I only buy quality products.

I bought a Samsung 27 inch curved monitor and it had a few dead pixels, it just happens. Don't act like it's ONLY a problem with cheap hardware...

However, I was able to easily switch my monitor out and get one with 0 problems, which is where Nintendo is screwing the customers.