TechSpot

No Audio Device After Clean XP Install

By lawtyger
Jan 5, 2008
Topic Status:
Not open for further replies.
  1. Last night I did a clean reinstalled of XP Home Edition on my Gateway MX6030 Notebook (with Service Pack 2). I had several driver issues and received great assistance in another thread to fix them.

    However, I am having a problem with sound. There is no sound icon in the task tray and when I got to Control Panel "Sounds and Audio Device Properties" is says "No Audio Device."

    I've gone to the Gateway driver page located here - http://support.gateway.com/support/drivers/mydl.asp?tab=MY&os=Windows XP - and tried to install all of the following:
    _____________________________________________

    My Download Settings

    Model: Gateway MX6030 Notebook

    My Downloads

    If multiple components are listed below, you will want to use the Device Manager in your system to identify the correct driver.

    My Media Reader Download
    Description File Info

    D00341-001-001.exe - Gateway Memory Card Reader Driver Revision: 1.0.3.2
    Supports: Windows XP 12/21/2005
    3,674 KB

    My Modem Downloads
    Description File Info

    D00324-001-001.exe - Gateway Notebook Conexant V.92 Modem Driver Version: 7.20.00.50
    Supports: Windows XP 2/6/2006
    1,469 KB

    My Motherboard Downloads
    Description File Info

    D00231-001-001.exe - Gateway Intel(r) Chipset Driver Revision: 6.2.1.1001
    Supports: Windows XP 2/9/2005
    1,928 KB

    My Network Downloads
    Description File Info

    BCM40100.exe - Broadcom Wireless Driver Version 4.100.15.5
    Supports: Windows XP 11/28/2006
    77,858 KB

    D00464-001-001.exe - Gateway Broadcom Wireless Network Drivers Version: 3.100.64.1
    Supports: Windows XP, Windows 2000 8/1/2006
    7,007 KB

    D00267-001-001.exe - Gateway Broadcom 440x 10/100 Integrated Controller Revision: 4.27.0.0
    Supports: Windows XP 4/4/2005
    7,007 KB

    My Sound Downloads
    Description File Info

    Conexant_Audio_6.14.10.0565.exe - Gateway Conexant Audio Driver Version: 6.14.10.0565
    Supports: Windows XP 1/31/2006
    702 KB


    My Touchpad Downloads
    Description File Info

    D00243-001-002.exe - Gateway Notebook Touchpad Driver Version: 7.12.3.0
    Supports: Windows XP 3/2/2006
    5,296 KB

    My Video Downloads
    Description File Info

    D00187-001-001.exe - Gateway Display Drivers Version: 6.14.10.3889
    Supports: Windows XP 12/13/2004
    5,868 KB
    _____________________________________________

    I've installed all of the above, and even reintalled (and over-wrote the previous installation) the one related to "sound" above.

    When I go to System Properties, Hardware, Device Manager. . . under "other devices" there is a yellow question mark next to it and the two entries under it (1) Multimedia Audio Controller, and (2) PCI Modem both have yellow question marks next to them.

    I've double clicked on the Multimedia Audio Controller and tried to reinstall the driver and put the recovery disc that came with the computer (the only one) but it can't find the driver. None of the above listed drivers on Gateway after installation fixed the problem so I don't know where to get this driver or what to do.

    How can I get the sound and sound icom back on my laptop?

    Thanks!
  2. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well here's the download again
    ftp://ftp.gateway.com/pub/hardware_...portable/m360/Conexant_Audio_6.14.10.0565.exe
    Pretty sure that's yours (although your page opened With Win 2000 - I changed to Xp, but I think it's the same driver.
    Maybe just download it !

    Anyway, go to add/remove programs - and remove any sound software (conexant)

    Restart to Windows Safe mode, go to device manager and remove EVERYTHING to do with sound.

    Go back to Normal mode (just restart) and cancel any install of your found new hardware

    Install the above driver
    Wait until finished finding and installing all drivers
    Restart
  3. raybay

    raybay TS Evangelist Posts: 10,716   +6

    The Gateway requires a special install of the drivers. Read the detailed directions closely that are at the site of the download. The drivers will usually first be downloaded to a CAB directory, into a sub directory with a numerical label. You need to know where that device driver is stored after it is unzipped or expanded. Then you go there from the Device Manager to install it.
    You need to install everything device that has a yellow flag. Do them one at a time, because the flags will often change after a reboot because some drivers fix more than one issue.
  4. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    All the drivers, including this sound driver have been sent to the Cab directory. With the 8 or so drivers I found on the Gateway page, I followed the specific instructions for the driver some of which were a simlar process - type a command in start menu - run. They all successfully installed, except for this sound driver.

    I doublechecked the add/remove programs as Kimsland said (and the removal of this particular driver instructions said) but the driver is not listed (the file mentioned in the removal instructions is not there - Conexant AC-Link Audio). There is nothing to remove because it hasn't successfully installed.

    These are the specific instructions I followed exactly to install this sound driver:
    _____________________________
    Overview

    This document describes the steps necessary to install the Windows XP Conexant audio driver for the Gateway notebook computer models listed in the Applicable Part Numbers section below.

    Identification

    If you have a Gateway notebook computer listed in the Applicable Part Numbers section and are running Windows XP, install this driver.

    Installation

    After you have downloaded and double-clicked the file (Conexant_Audio_6.14.10.0565.exe), files self-extract and copy into the C:\Cabs\Conexant_Audio_6.14.10.0565 folder on the hard drive.

    1. From the Start menu, click Run.

    2. In the Run dialog box, type: C:\Cabs\Conexant_Audio_6.14.10.0565\Hxfsetup.exe. Click OK.

    3. The driver automatically loads in the background. No user interaction is required.

    4. New hardware is automatically detected.

    5. Installation is complete, and the installer automatically closes.
    _____________________________________________

    As steps 3, 4, and 5 indicate, after you click o.k. in "run" the driver is supposed to automatically load and the installer automatically closes. It's not like a box is popping up saying "successful installation" or "unsuccessful installation." Only when I go back into device manager do I see that the driver is still not working.

    I looked through other add/remove options related to sound and removed Microsoft Plus Digital Media Edition and Microsoft Plus for Windows XP. I don't see anything else associated with sound in the add/remove section.

    The only thing I have not done yet is:

    Restart to Windows Safe mode, go to device manager and remove EVERYTHING to do with sound."

    If I recall correctly, I hit F8 at start up and enter safe mode. What I think I need clarification of is what "everything" related to sound refers to? Are you saying to uninstall some of the stuff under the "Sound, video and game controller section" like the audio codecs?

    I'm not sure what you want me to remove?
  5. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Have you called Gateway tech support. They are the best and the most helpful in the business.
    Otherwise, I think enough is screwed up to require you to do a clean install... unless you have burned out the sound unit from overuse. Some sound drivers will not install if the sound chips are bad.
    The Safe Mode try is, of course, the obvious next step. After you remove it, I would use the free CCleaner or PC-Decrapifier, then reboot, and run the Defragmentation in Administrative Tools -> Computer Management, then reboot before you try to reinstall.
    Please let us know what happens and how you fix it.
  6. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I like the clean option that is all sound related entries
    If you have purchased codecs then don't remove them, but if they were automatic free downloads then I say yes (why? some will reply!) because once sound install corrupts, it is very difficult to get it back (hence this post) Therefore I say remove everything related to sound driver.

    Mind you I didn't mean Microsoft Plus Digital Media Edition and Microsoft Plus for Windows XP Only drivers.
  7. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    This certainly was not my experience today over the last 3 hours.
  8. mscrx

    mscrx TS Rookie Posts: 829

    sorry to make one step back but can you see the device in the device mananger with a question mark or as already installed or not at all?

    ah sorry its late and I didn't read your post correct.
    can you unzip the downloaded driver package using right mouse context menu? if so do it and keep the location you choose in mind. go back to the device manager and click install/re-install driver on the conexant audio device. browse to the folder you kept in mind. you should hopefully see at least one .inf file there. (the .inf file may be has a different extension lile ._nf or .in_) select that file and ... hope something pops up with a positiv message.

    I think everything else was said by the other guys.

    do you have a diag cd for this computer. the diag cd lets you test the device so you can exclude its damaged.
  9. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Well spotted
    This may be a corrupt hardware device, not a driver issue
  10. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    At about 5:00 yesterday, I took the computer to Best Buy. For $30.00 they are going to install the driver as of course, software issues are not covered. Three different Gateway reps worked with me (via chat) prior to finally taking the computer to Best Buy. Two system crashes, 2 fresh clean installs, and several headaches having to explain from the beginning the problem (and much more nonsense on Gateway's part resulting in wasted time) I gave in, sat back and decided to forget about my computer woes and watch some Saturday night football and the Bucs game (I'm in Tampa) today.

    Now dealing with Bucs game woes.

    Anyway, Gateway has no idea why the driver won't load, one of the tech even remoted in and tried the install several different ways (run command, setup.exe file, etc.) and no luck. When I asked Gateway why the ALL the drivers were not on the companion disc, they said they did not know. When I complained about Gateway to Best Buy about the fact that I really thought Gateway should put all the necessary drivers on the disc, they said for some reason they don't but said there was a way to pull the drivers off the XP disc and make a drivers disk. Not sure they Gateway didn't mention this so it may be nonsense.

    My thoughts are:
    - Thanks for your help.
    - The next time my computer (desktop and laptop) need replacing, Gateway is off my list due to the customer service headached I experienced dealing with them (most of which I haven't even touched upon).
    - I think this will ultimately be come type of hardware issue because the driver simply will not install and the appropriate method (and alternateive methods that should work) of installation is not working.

    Anyway, again thanks. At this point, I prefer not to even see the evil laptop for a few days anyway.
  11. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Thanks for letting us know. I am going to call the Gateway supervisory tech I know. This is obviously not right.

    If it were mine, I would insist on cancelling the purchase and get my money back.
     
  12. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    Just an update.

    Got an automated message from Best Buy that the laptop was ready for pickup and thought "Great! Well worth the $30.00." Got to Best Buy and they said here's your computer we can't get the driver to install and here's your $30.00 back.

    Since you mentioned cancelling the purchase I'll clarify that the computer was purchased on Black Friday of 2005 but I did purchase a 3 year warranty. And of course, the warranty apparently doesn't cover "software." They must have repeated this 100 times. I certainly understand that a driver is "software" and the XP is software, but I strongly made the argument that if you do a clean install, full format, and still cannot get the computer up and running correctly it should be covered. The 20 year old tech said their analysis indicated no hardware problem.

    Long story short, when I asked for the manager the "Geek Squad" tech said "you can call for her but they are just going to do what I say." Needless to say, that didn't play well with the manager and she and another service manager understood the common sense angle of my problem. At this point, they have shipped the laptop to Kentucky (I guess their service center) to see if they come up with anything different. If not, and the computer gets returned in its same no audio condition, I've been assured that I will be receiving a workable computer from the store. I didn't get into the details of whether this means a credit in the amount I paid towards a new computer, or what. But the conversation went well and I felt confortable with the two individuals I was working. The only issue is that the time this is taking.

    Anyway, that's the update. Felt it was needed as we tried to trouble shoot the issue here, Gateway couldn't fix it via remote access, Best Buy couldn't fix it, so at least I had a "real" issue and tried all I could to fix it myself. Due to the problem, my very bad experience with Gateway's support during my 3 sessions, the fact that all the drivers don't even come on the restore disk (including the drivers necessary to connect to the internet - thank goodness I had the desktop), my Gateway desktop and laptop will likely be the last my wife and I ever own.
  13. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    lawtyger please continue to reply with all updates to this (however long it takes)
    Each time you reply here, all subscibed members read it. We, like you, are waiting for the ending result to this BIG issue of no sound.
  14. mscrx

    mscrx TS Rookie Posts: 829

    wish you good luck with the next repair level! and as kimsland said, please update until the end of your laptops story.

    in my eyes they should give you a voucher even if they manage to repair the laptop.
  15. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    Well, it is update time. The laptop was returned from Best Buy (in Kentucky) and they could not solve the sound issue either. We told our local store that it is time to put an end to this and they are going to try until tomorrow to find a driver that works. When they can't, they have agreed to give us back the cost of the laptop as a credit.

    So, I guess that's good news but it is also bad news as I need to purchase another laptop from Best Buy. Anything we get will be faster than our Gateway MX6030 Notebook, 1.4 Ghz, 512 RAM, 60 GB HD.

    We'd like to stay in the $600 to $800 range which limits our options. The brands we are considering which they sell are Dell, Sony, and Acer. Any suggestions would be great. Should we try the AMD Turion 64 X2 processor or stick with Intel? The computers in this range all seem to come with around a 1.8 Ghz process, 2 GB Ram, 200 to 250 HD (all of which is more than ours had).

    They have one Dell (1521-MB) for $750, and next step up for the Dell's is $900. The distinction I'm seeing is 1.8 Ghz vs. 2.0, and a serial ATA HD instead of a SATA.

    Obviously, I know the point of the forum isn't to give purchasing advice, but any recommendations would be greatly appreciated.
  16. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    I believe purchasing advise can be given - pls wait for those

    But this is good news ! They have basically admitted fault. Incredible.

    Continue with feedback.
  17. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    Here's 3 I'm considering (just threw the Gateway back into the mix but I'm hesitant):

    $699.99 - Toshiba - Satellite Laptop with AMD Turion™ 64 X2 - Onyx Blue Metallic
    Model: A215-S7437

    Warranty Terms - Parts
    1 year limited

    Warranty Terms - Labor
    1 year limited

    Product Height
    1.6"

    Product Width
    14.3"

    Product Weight
    5.8 lbs.

    Product Depth
    10.6"

    Processor Brand
    AMD
    #
    Processor
    AMD Turion(TM) 64 X2

    Processor Speed
    1.9GHz

    Display Type
    WXGA widescreen TFT-LCD with TruBrite technology (1280 x 800)

    Screen Size
    15.4"

    System Bus
    1600MHz

    Cache Memory
    512KB + 512KB on die Level 2

    System Memory (RAM)
    2GB

    System Memory (RAM) Expandable To
    4GB

    Type of Memory (RAM)
    PC5300 DDR2 SDRAM

    Hard Drive Type
    Serial ATA (4200 rpm)

    Hard Drive Size
    200GB

    Optical Drive
    Double-layer DVD±RW/CD-RW

    Optical Drive Speeds
    4x DVD+R DL; 4x DVD-R DL; 8x8x8 DVD+RW; 8x6x8 DVD-RW; 5x DVD-RAM; 24x16x24 CD-RW

    Direct-Disc Labeling
    Yes

    Digital Media Reader or Slots
    Yes, digital media card reader

    Graphics
    ATI RADEON X1200

    Video Memory
    128MB-319MB (shared)

    Personal Video Recorder (PVR)
    No

    TV Tuner
    No

    MPEG
    Yes

    Built-in Web Cam
    No

    Modem
    56 Kbps*
    *Capable of receiving 56 Kbps downloads. However, current regulations limit download speed to 53 Kbps.

    Networking
    Built-in 10/100 Ethernet LAN (RJ-45 connector)

    Wireless Networking
    Built-in Realtek high-speed wireless network connection (802.11b/g)

    S-Video Outputs
    1

    Speakers
    Built-in stereo

    PCMCIA Slots
    1 ExpressCard/34/54

    USB 2.0 Ports
    4

    IEEE 1394 FireWire Ports
    1

    Parallel Ports
    None

    Serial Ports
    None

    Game Ports
    None

    Notebook Weight
    Thin and light (4.5 to 6 lbs.)

    Battery Type
    Lithium-ion

    Pointing Device
    Touchpad with enable/disable function

    Operating System
    Windows Vista Home Premium

    Included Software
    Microsoft Works 8.5; Ulead DVD MovieFactory 5; InterVideo WinDVD 8; Adobe Acrobat Reader and more
  18. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    $749.99 - Gateway - Laptop with AMD Turion™ 64 X2
    Model: T-1625

    Warranty Terms - Parts
    1 year limited

    Warranty Terms - Labor
    1 year limited

    Product Height
    1.3"

    Product Width
    13"

    Product Weight
    5.6 lbs.

    Product Depth
    9.75"

    Processor Brand
    AMD

    Processor
    AMD Turion(TM) 64 X2

    Processor Speed
    2.0GHz

    Display Type
    WXGA widescreen TFT-LCD with Ultrabright technology (1280 x 800)

    Screen Size
    14.1"

    System Bus
    1600MHz

    Cache Memory
    512KB + 512KB at die Level 2

    System Memory (RAM)
    2GB

    System Memory (RAM) Expandable To
    Nonexpandable

    Type of Memory (RAM)
    DDR2

    Hard Drive Type
    Serial ATA (5400 rpm)

    Hard Drive Size
    250GB

    Optical Drive
    Double-layer DVD±RW/CD-RW

    Optical Drive Speeds
    2.4x DVD+R DL; 2x DVD-R DL; 8x8x8 DVD+RW; 8x6x8 DVD-RW; 4x DVD-RAM; 24x16x24 CD-RW

    Direct-Disc Labeling
    Yes

    Digital Media Reader or Slots
    Yes, digital media card reader

    Diskette Drive
    No

    Graphics
    ATI RADEON X1270

    Video Memory
    Up to 256MB HyperMemory

    Personal Video Recorder (PVR)
    No

    TV Tuner
    No

    MPEG
    Yes

    Built-in Web Cam
    Yes

    Modem
    56 Kbps* ITU V.92 *Capable of receiving 56 Kbps downloads. However, current regulations limit download speed to 53 Kbps.

    Networking
    10/100 Mbps Ethernet LAN (RJ-45 connector)

    Wireless Networking
    Built-in high-speed wireless LAN (802.11b/g)

    S-Video Outputs
    None

    Additional Audio/Video Connectors
    HDMI

    Audio
    High-definition (2-speaker support)

    Speakers
    Built-in

    PCMCIA Slots
    1 ExpressCard/54

    USB 2.0 Ports
    3

    IEEE 1394 FireWire Ports
    None

    Parallel Ports
    None

    Serial Ports
    None

    Game Ports
    None

    Notebook Weight
    Thin and light (4.5 to 6 lbs.)

    Battery Type
    Lithium-ion

    Pointing Device
    Synaptics touchpad with vertical scroll

    Operating System
    Windows Vista Home Premium

    Included Software
    Microsoft Works 9.0, Money Essentials; CyberLink Power2Go; Adobe Reader 8; Gateway BigFix and more
  19. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    $749.99 - Dell - Inspiron Laptop with AMD Turion™ 64 X2 - Midnight Blue
    Model: 1521-MB

    Warranty Terms - Parts
    1 year limited

    Warranty Terms - Labor
    1 year limited

    Product Height
    1.7"

    Product Width
    14.1"

    Product Weight
    6.4 lbs.

    Product Depth
    10.6"

    Processor Brand
    AMD

    Processor
    AMD Turion(TM) 64 X2

    Processor Speed
    1.8GHz

    Display Type
    Glossy XGA HD widescreen (1280 x 800)

    Screen Size
    15.4"

    System Memory (RAM)
    2GB

    System Memory (RAM) Expandable To
    Nonexpandable

    Type of Memory (RAM)
    DDR2

    Hard Drive Type
    Serial ATA (5400 rpm)

    Hard Drive Size
    250GB

    Optical Drive
    Double-layer DVD±W/CD-RW

    Optical Drive Speeds
    16x4x16 DVD+RW; 8x4x16 DVD-RW; 40x24x40 CD-RW (DL speeds not available)

    Direct-Disc Labeling
    No

    Digital Media Reader or Slots
    Yes, digital media card reader

    Graphics
    ATI RADEON XPRESS 1270 with HyperMemory

    Video Memory
    Unspecified

    Personal Video Recorder (PVR)
    No

    TV Tuner
    No

    Built-in Web Cam
    Yes

    Modem
    56 Kbps*
    *Capable of receiving 56 Kbps downloads. However, current regulations limit download speed to 53 Kbps.

    Networking
    Built-in 10/100 Ethernet

    Wireless Networking
    Built-in Dell 1390 wireless mini-card (802.11b/g)

    S-Video Outputs
    1

    Audio
    Integrated high-definition 2.0

    Speakers
    Built-in stereo

    PCMCIA Slots
    1 ExpressCard/54

    USB 2.0 Ports
    4

    IEEE 1394 FireWire Ports
    1

    Parallel Ports
    None

    Serial Ports
    None

    Game Ports
    None

    Notebook Weight
    Standard (more than 6 lbs.)

    Battery Type
    Lithium-ion (6-cell)

    Pointing Device
    Touchpad with vertical/horizontal scroll pad

    Operating System
    Windows Vista Home Premium

    Included Software
    Microsoft Works 8, Roxio Creator Basic
  20. lawtyger

    lawtyger TS Rookie Topic Starter Posts: 60

    Really just looking to see if any of the spec stand out for the particular price of each laptop.

    Thanks!
  21. rocky1rocky1

    rocky1rocky1 TS Rookie

    This resolved my no sound device error:
    To recap in detail (for Windows XP; YMMV): 1. From Device Manager (be sure to select View/Show hidden devices), find the 'ISAPNP Read Data Port' device from the System Devices list. (Of note: once I successfully repaired this problem, this device no longer appears.) 2. Right click the ISAPNP device, and select "Update Driver" 3. Select "Install from a list or specific location" 4. Select "Don't search. I will choose the driver to install." 5. The step I left out on prior trials: UNSELECT "Show Compatible Hardware" 6. Be sure that "(Standard System Devices)" is selected under Manufacturer. 7. Under Model, scroll down until you see "Plug and Play Software Device Enumerator". Select this item, and select "Next>". 8. You will receive some frightening error message that you should probably disregard. 9. Complete the installation of the driver. You will see your device list magically change before your eyes. The other PNP devices will mysteriously become enabled and active. If not, restart.
  22. Able89

    Able89 TS Rookie

    what kind of sound card is on the t-1625

    what kind of sound card is on the t-1625?

  23. Able89

    Able89 TS Rookie

    What kind of sound card is on the t-1625?

    What kind of sound card is on the t-1625?
    I blew out Vista and put Windows 2003 Server and now my sound does not work. Tried uninstalling and reinstalling, and the some of the stuff you have posted. Any ideas?
    Thanks!
  24. jeremyjjbrown

    jeremyjjbrown TS Rookie

    XP drivers for Gateway t-1625

    XP drivers for Gateway t-1625


    Southbridge Chipset; Dell R134875

    LAN; Realtek PCIE_Install_5664

    Video; Dell R163694; “Right-click” “update driver” from Device Manager, manually target and install the driver as if you had a disk. One profile works the other doesn't.

    Sound ; Have SP2, dotnetfx 1.1 and 2.0, then install XP hotfix kb888111, Realtek/ATI HDMI_R168, Gateway cab D00664-001-001. Worked for my speakers, can't test HDMI.

    Webcam; “Right-click” “update driver” from Device Manager

    Wifi; Realtek 1878B

    Good Luck!
  25. kimsland

    kimsland Ex-TechSpotter Posts: 18,353

    Did you try rocky1rocky1 suggestion:

    I have edited it, so as you can actually read it !

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