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No sound at all, says drivers are working right

By Kamikaze8331
Apr 14, 2008
  1. I've been without sound for about 3 months now, and have been trying everything to get it to work again. I've downloaded a bunch of crap that did nothing without making me pay some fee for a one time use only. I've looked at other posts with the same type of problem and tried to fixes posted there, but it still wont work, and it says the drivers and hardware are all working properly. Appreciate any help I can get in this matter and will be checking back regularly.
     
  2. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    What is the model of your PC or motherboard?

    Use some form of a driver cleaner, remove the sound drivers from your PC and reinstall the latest version. If you can't get sound at that point make sure all of your software is configured properly (nothing is muted etc). Make sure whatever speakers/heatset you're using actually works.

    If there's still no sound, your sound card may have bitten the dust.
     
  3. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    All I know is that its an MDG computer, anything you can tell me to help you would be appreciated. I don't really understand anything too technical, so please try not to say anything without laymans terms, lol. FYI the sound went out when I was deleting a bunch of old apps and games I never used anymore, idk if I accidentally deleted a driver or something. And I've used driver cleaners but I don't exactly have the money to pay for the full version, and it would only clean like maybe 15-20 files. And I've checked to make sure nothing is muted lol. Any time I go into he sound device window, everything is faded out.
     
  4. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    Take a look at the Device Manager (Start>Run>devmgmt.msc)>Ok. See any yellow question marks?

    Try downloading Everest to find out more about your PC's model and/or it's motherboard model.
     
  5. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    The only yellow question marks are on other devices>ethernet controller/multimedia audio controller.
     
  6. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    ;) Bingo. You don't have your sound card's drivers installed (nor your NIC drivers). Now, we have to identify what PC you're using in order to hunt those drivers down.

    So, take a look on your PC's case for a model number and/or check out a program like Everest which might give you a clue.
     
  7. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    I looked at the Everest site and I can't afford to buy anything right now, I couldn't find a free trial version or anything (don't know if one even exists). And what would the model number look like and I also need to know where to look... Is it on the sticker with the product key or no?
     
  8. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

  9. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    Haha, that works...... I have no idea how to work this though.... what am I supposed to be looking for?
     
  10. Aolish

    Aolish TS Enthusiast Posts: 171

    Everest is a great tool to identify what kind of hardware your running. Even better it identifies and separates them into categories like audio, video, processor, your monitor etc. Just go into the section like audio or sound and it should tell you what sound chip you have. Or go into the general section where it will tell you the manufacturer of your pc and maybe even the model number. All benchmarking programs pretty much work all the same in terms of identification. There should even be an option that will allow the program to write everything down on one file, then you can submit it as an attachment here so others can help faster.
     
  11. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    Intel 82801EB ICH5 - AC'97 Audio Controller [A-2/A-3] Thats the only thing that I could think of that comes close to what you're talking about. Does that help any or is that the wrong thing?
     
  12. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    Better yet, look at the top of Everest and you'll see "Report". Click that and a list will drop down, hover over "Quick Report - All Pages" and choose "Plain Text". Let that run, save it to your desktop or something and attach it here with your next post.
     
  13. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    It won't let me attach the entire thing here, it keeps freezing my browser.
     
  14. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    ..Try compressing it. Right click the file > Send To > Compressed (zipped) Folder.
     
  15. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    I keep adding it, but its not doing anything.
     
  16. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    I dunno then, try hosting it elsewhere and then provide a link. Take a look at YourFileHost.com.
     
  17. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

  18. turbo1

    turbo1 TS Maniac Posts: 353

    hi guys,just wanna help..

    try this instead,

    start> run,on the search box type dxdiag.

    directx diagnostic tool window will open,

    at the bottom part,click save all informations.

    save the file (notepad) & attach the file (do not copy
    & paste) to your next post & lets see what model your
    motherboard is.(for your onboard sound).

    edit: ooops..sorry you already uploaded it...
     
  19. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

  20. Kamikaze8331

    Kamikaze8331 TS Rookie Topic Starter

    Thank you so much dude, that worked perfectly. I only wish I could do something for you, lol.
     
  21. Matthew

    Matthew TechSpot Staff Posts: 5,268   +92

    :) I'm posting here because I enjoy helping others if possible and it's a decent way for me to refine my own troubleshooting skills. You've done enough by presenting a problem and posting back with the results of my suggestions.

    Thank you, and you're welcome ;).
     
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