No Sound, No Audio Device, Help

I have windows XP Home and my wife did a F10 restore to fix a toolbar problem not knowing what she was doing, I restored everything but the sound. It says in the properties "no audio device" but also says everything is working properly. I have AC97 audio on the motherboard and have made sure it is set to enabled in bios.

In device manager, it has no question marks or exclamation marks and again says it is working properly.

I have ran the "services.msc" , ran properties, the service is started and set to automatic.

I have updated the drivers from realtek, ran microsoft update, updated drivers from HP and still no sound. I have uninstalled AC97 and restarted my computer and windows see's it but still no sound. I have installed "Soundblaster Live" sound card, disabled bios and still get the same thing a I did with AC97.

Anything else I can do? I've been without sound about 3 months, please help.

Thanks ahead of time for any help.

It seems like you do not have the correct audio drivers. Go directly to the manufacture of the motherboard and search for audio drivers. If you have the driver installation disc that came with the board, use that instead. If you do not know how, please tell us what type of motherboard you have and someone here might be able to help you.

PS: Are you using the on board (if you have one) sound card?

This is from Everest, is this the right info.

Field Value
Motherboard Properties
Motherboard ID 05/09/2005-i845G-W627-6A69VM4YC-00
Motherboard Name MSI Gamila/Giovani/Neon Series

Front Side Bus Properties
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 100 MHz (QDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 133 MHz (DDR)
Effective Clock 267 MHz
Bandwidth 2133 MB/s

Chipset Bus Properties
Bus Type Intel Hub Interface
Bus Width 8-bit
Real Clock 67 MHz (QDR)
Effective Clock 267 MHz
Bandwidth 267 MB/s

Motherboard Manufacturer
Company Name Micro-Star International
Product Information http://www.msi.com.tw/program/products/mainboard/mbd/pro_mbd_list.php
BIOS Download http://www.msi.com.tw/program/support/bios/bos/spt_bos_list.php

Sorry I'm not the sharpest tool in the shed with computers. Thanks for your help.

You can download drivers and software from this link

Let me know if it works

http://global.msi.com.tw/index.php?func=downloaddetail&type=driver&maincat_no=1&prod_no=489

Hey Tuant,

First of all THANK YOU for taking the time to try to help me. I followed the link you gave and it took me to a page that had links to 5 different servers with a file named "Realtek_AC97MB.zip. I tried the first server and it never loaded so I went to the second server and it loaded this and I was able to install it. However in "Sounds and Audio Devices" it still says "no audio device" and still no sound. Any other solutions? THANK YOU, gytarman.

Download the chip set driver from the same link. Its under 'Your System OS' and select your operating system (I am assuming its WinXP)

i have a problem with ym sound for a loong time now i cant hear system sounds or anymp3 file sounds or video sounds when i try to play sounds of windowns media player it says : Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly. and when i try to go to volume controle it says there are no active mixer devices availble to install mixer devices go to controle pannel , click printer and other hardware, and then click add hardware , and when i do this i see some yellow question marks for the following PCI device, video controler (VGA compatible) , Ethernet controler , PCI simple comunication controller, so i click next on one of them and it says for all them The drivers for this device are not installed. (Code 28) , now i dont know how to check what sound card i have but in device manager it says under sound, video and game controlers it says as followed audio codes, legacy audio drivers, legacy video capture devices, media controle devices, and i m not sure how to check my compuer make but i baught it from mdg and in device manager it says under computer ACPI multiprossesor PC ..can you help me with this problem?? oh and this si a windows XP professinal , version 2002 serive pack 2

All those questions marks under device manager means you do not have the drivers installed. Are you using your on board sound card (if available), if so please tell us what type of mother board you have. Or are you using a separate sound card ( PCI or PICe), if so tell brand/model of this card.

man..

could you tell me how one can check for such things?

To check to see whether you are using the on board sound car, look at the rear of your computer. There should at least several audios ports (pink, green, etc) built onto the board itself. The PCI card will be very obvious b/c these will be connected onto several slots on your computer.

Open the side panels of the computer if you can easily identify these components.

To find out what type of motherboard you have, download cpu-z and all the information about your computer can be found within the prog.

Hey Tuant,

Went back to the link you sent me and went to "system OS", downloaded drivers, still no change.

Thanks, gytarman.

Re-install the sound drivers you downloaded the previous day from the site

Does your system still say 'no audio device"?

Just tried it, it tells me file all ready exists, I still reloaded it and it still say "no audio device".

I'm reading your post over once more, are you using the on board sound card that came with your motherboard or the 'sound blaster'?

The onboard which is AC97, XP Home OS. I made sure it is enabled in bios becuase I disabled it to try Sound Blaster Live sound card which gave me the same thing, "no audio device" and no sound.

Hmm, at this point I'm not sure what else could be wrong except for the fact that the controller might be defective. ( I might be wrong). I can only suggest you file a ticket on the manufacture website and see what they can do.

http://www.msicomputer.com/msiapps/ts_form.aspx

Sorry I was not able to solve your issue.

Hey Tuant,

THANKS for all your help, I took it to a computer shop and they could not figure it out either, they suggested getting another sound card which I did but it still did the same thing. I've seen alot of posts about this very same issue and alot of them were resolved by what you told me to do. The only thing different I can see with me and everbody else is that a F10 restore was done on my computer and most others just stopped working, or stopped when they loaded service pack 2 or stopped when the reformatted.

Again THANKS for taking the time to try.

Gytarman

load again your PCI sound card & enable it in BIOS.

install the driver (latest).when done,

go to device manager,& under sound,video & game controllers,

if AC'97 integrated audio (your onboard sound) still appears then right click & disable it.

reboot & try your sound using your SOUND CARD'S sound manager.

Turbo,

I thought because AC97 was my on board sound card that all I had to do was disable it in bios and install my Sound Blaster Live sound card and the system would automatically see it and just work. Am I off on this?

Thanks, gytarman.

if you disabled your onboard sound chip (in BIOS),then it should also be automatically disabled or will not appear (AC'97) in the device manager.(in some motherboards).

but if it does appear in device manager after disabling the onboard sound in BIOS,you will be having a potential conflict on which codec your system
will use.onboard or sound card.

disabling the AC'97 (in device manager) & let the sound blaster's sound manager
(software) do all the audio jobs will probably fix your problem.