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List any Problem devices
Make sure devices are connected and powered on
Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
Click Problem Devices. Anything appear?
If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
On the other hand, if no devices are listed, tell me so
Generate and attach a DirectX report
Click Start->Run, enter dxdiag and click OK
===> If you’re running 32 bit Windows, dxdiag will launch on its own
===> If you’re running 64 bit Windows, you’ll see 64-bit DxDiag. Click it to launch the 64-bit version of dxdiag
Notice progress in lower left window corner
When done, click Save Information button and save as a text file to your Desktop
Click the Upload a File button to upload and attach the file to your next TechSpot post