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No sound?

By Jhong
Jan 17, 2011
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  1. My laptop's sound went dead. It has a white "x" in a red circle on the speaker icon. My sound icon is saying "No audio output device is installed." If anyone can help me fix this problem, it would be appreciated.


    This my my laptop:

    Microprocessor 1.9 GHz AMD Turion 64 X2 Dual-Core Mobile Technology TL-58
    Microprocessor Cache 512 KB + 512 KB L2 cache
    Memory 2048 MB DDR2 (2 Dimm)
    Memory Max 4096 MB
    Video Graphics NVIDIA GeForce Go 7150M (UMA)
    Video Memory Up to 559MB
    Hard Drive 160 GB (5400 RPM) (SATA)
    Multimedia Drive LightScribe Super Multi 8X DVD±RW with Double Layer Support
    Display 15.4" WXGA High-Definition BrightView Widescreen (1280 x 800)
    Fax/Modem High speed 56k modem
    Network Card Integrated 10/100BASE-T Ethernet LAN (RJ-45 connector)
    Wireless Connectivity 802.11b/g WLAN
    Sound Altec Lansing
    Keyboard 101-key compatible & 2 Quick Launch Buttons- HP Quick Play Menu and DVD
    Pointing Device Touch Pad with On/Off button and dedicated vertical scroll Up/Down pad
    PC Card Slots

    * 1 ExpressCard/54 Slot (also supports ExpressCard/34)

    External Ports

    * 5-in-1 integrated Digital Media Reader for Secure Digital cards, MultiMedia cards, Memory Stick, Memory Stick Pro, or xD Picture cards
    * 3 Universal Serial Bus (USB) 2.0
    * 2 Headphone out
    * 1 microphone-in
    * 1 VGA (15-pin)
    * 1 TV-Out (S-video)
    * 1 RJ-11 (modem)
    * 1 RJ -45 (LAN)
    * 1 notebook expansion port 3
    * 1 IEEE 1394 Firewire (4-pin)
    * 1 Consumer IR

    My sound icon is saying "No audio output device is installed."
     
  2. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,011   +18

    Go into device manager, and under sound see if there are any devices installed, or if they are there if they have a question mark or any other symbols next to it.
     
  3. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    it doesn't show any sound or audio devices installed. What should I do next?
     
  4. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,011   +18

    Altec Lansing I think only refers to the speakers. Can you find out which onboard audio you had installed?
     
  5. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    is there a way to see what the on board audio name is? I never had one installed. Its always been the default on board audio.
     
  6. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,011   +18

    Sure, but I'll need the make and model of your laptop. =)
     
  7. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    its an HP dv6636nr :)
     
  8. emilrock

    emilrock TS Rookie

    Similar difficulties.....

    Having similar sound issues......noticed the replies gwailo247 put up.....just wondering if he'd mind taking a look at my post "No Sound, despite what Windows, dxdiag,.....says."

    Thanks
     
  9. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,011   +18

    This site should have the drivers you need.
     
  10. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    I downloaded it sucessfully but it gave me an error message during installation:

    Driver Installation Failed: Could not find the device for this driver.

    Is there anything else I can do?
     
  11. gwailo247

    gwailo247 TechSpot Chancellor Posts: 2,011   +18

    Can you go into BIOS and see if there is an option to enable/disable sound from within there?

    Could be that your sound hardware just went out, any chance that your laptop is still under warranty?

    If you want to be thorough, you could try booting up Ubuntu from a CD, and see if it is able to recognize your sound hardware in there. If two OSs can't find it, and BIOS can't help, then you may be dealing with a faulty part.

    You can always look into getting a USB sound card, I've never had one, but it may be able to provide you with a solution, they start around 30 bucks.
     
  12. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    i re-downloaded the audio driver and it worked for a second, but it didn't last. i tried the ubuntu, and that didn't work either. So, i'll try getting a new usb sound card
     

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