TechSpot

No Sound?

By aznn3rd
Jan 30, 2008
  1. After installing a EA430W PSU and a 3850, my graphics have gotten a huge boost but I seem to have lost my sound. In the device manager, I can see "High Definition Audio Device" and I have just updated the drivers. Also, the properties says that it is working properly. Any solutions?
     
  2. Crosscourt

    Crosscourt TS Rookie Posts: 72

    You just updated the sound drivers?
    Was the driver correct for the sound device you use?

    Maybe going back to the older driver to see if it will work....
     
  3. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    It says the drivers are of the most up to date version, and I can't roll back to a previous version. BTW, I didn't update drivers until after I discovered the issue with no sound
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    It may be just a matter of re-loading the sound drivers.

    If you are unsure how to do this
    Download System Specs, you can also add these details to your Profile)

    We would also need Windows version, but just updating your Profile will work.

    With that information, we will usually be able to give you a direct link to your, presently unknown, sound driver
     
  5. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    Ok, so here are my specs.
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well done (and quick too)

    Is this a HP computer ?
    If so go HERE and click on "Start Detection"

    Sadly even though your motherboard is listed as Narra2, this could still be many types of computers. Is there any Manufacture or model number on the computer ?
     
  7. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Windows Vista

    Please go to THIS page and confirm that this is the driver that you have installed
    (Note: this is Windows Vista 64 Bit sound driver)

    You may want to re-update your Profile:
    Remove: NT6.0 Build 6000 and add Vista 64Bit

    Also for Motherboard Remove: Narra2 and Add: HP a6110n
     
  9. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    I actually installed the Vista 32 Bit version, because I don't know whether I have 32 or 64 bit
     
  10. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Sorry in that case: use THIS link

    Update profile accordingly Vista 32bit (sorry didn't check your profile if you had already, and I can't inside this message)
     
  11. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    This was the driver that I had installed. However, for some reason my driver date says 6/21/06. And after uninstalling and reinstalling drivers, it still doesn't work
     
  12. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    For some reason when I look at the sound app, it only displays HDMI device (which I don't think I have) instead of speaker or headphones devices. Also, the computer doesn't respond when I plug in headphones into the jack.
     
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Some of these Sound issues, can be very difficult (as you can see)

    Try removing all sound drivers from starting the computer in Safe mode, going to Device Manager, and remove all sound devices. You may also need to go to add/remove software in Control Panel, and remove any/all sound driver installs.

    Once the computer is cleaned from all the current sound drivers, then re-install the new sound driver (32bit) again

    Also I note that your system specs are now ok
     
  14. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    I tried that, but I still ended up with HDMI for some reason. I'm pretty sure HDMI has to do with my new 3850, but I don't know how to get rid of it and replace it with my original sound settings.
     
  15. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Start->Control Panel->Sounds, Speech and Audio Devices->Sounds and Audio Devices->Audio

    (you are better to view control panel in Classic view for this)

    Confirm that your sound is set to Realtek High Definition Audio as default
     
  16. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    The problem is, Realtek HD is not available as a choice. It seems like I can only uninstall it and not use it
     
  17. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I've had a look around using Google and found your exact issue on many boards, but after reading them all, I have not found anything that fixed it. Except one user said they bought another sound card to fix it !

    We may need some more member posts here, for extra input
     
  18. aznn3rd

    aznn3rd TS Rookie Topic Starter Posts: 112

    Thanks for your help, kimsland and sipsoh. I have finally discovered the solution. For those who still need help, I went to the BIOS and enabled onboard audio. Then I installed the drivers and I got my sound back!
     
  19. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well done

    Such a simple thing. Which I have mentioned hundreds of times (on other posts), and always checked in the past.

    But I didn't mention here because I didn't release that installing a program could cause bios to change. (Although a video card was installed too.

    I should've mentioned this.

    Glad you found the solution.
     
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