When I started up my computer (hp pavilion a430n with XP) there wasn't a start-up menu or desktop icons, just my background image. In order to get my start-up menu and access my files I had to press ctrl, alt, delete and open up alot of documents with New task. Then I would restart my computer and just before it would restart i would exit out of the end task dialouge box (the one that has a progression bar if thats what u call it) then a few errors came up like hpsysdrv.eve failed to initialize becase windows is trying to restart etc. These error boxes have a red dot with a white cross in the middle on the left side. When i try to get on the internet with dial up it works, but when i use aim, it doesn't sign on, as if i weren't on the internet. Problem - error message "invalid Backweb id 7288971" no start up menu or icons, multiple error boxes, and aim wont start when online. Solution - i went to best buy, they said try a system recovery - $60??? because i hve a few files missing or something, I have one on my computer built in, but will it delete all my files? Help please!