TechSpot

No web browsers work

By ZosoSG
Jun 24, 2006
  1. Since installing sp2 i cannot use web based programs like AIM or FF or IE. even my windows "search" crashes... I get one of those windows error reporting messages, i just drag them out of the way to keep using firefox so i can find a solution...


    heres for firefox:

    AppName: firefox.exe AppVer: 1.8.20060.50817 ModName: unknown
    ModVer: 0.0.0.0 Offset: 00130711

    IE:

    AppName: iexplore.exe AppVer: 6.0.2900.2180 ModName: unknown
    ModVer: 0.0.0.0 Offset: 00140711


    i dont know if my hjt log will help, but take a look at it
     
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    I have deleted your other thread on this subject.

    I see from your HJT log, you have no active antivirus, or firewall software.

    Go HERE and HERE. Download the free Zonealarm firewall and the free AVG antivirus porgramme.

    Install Zonealarm, followed by AVG and reboot your system. Run the AVG updates.

    Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how HERE. http://www.bleepingcomputer.com/forums/tutorial56.html

    Run a full system scan with AVG and delete whatever it finds.

    Reboot into normal mode and turn system restore back on.

    Then, go HERE and follow the instructions exactly.

    Post a fresh HJT log, only after doing the above.

    Regards Howard :wave: :wave:
     
  3. ZosoSG

    ZosoSG TS Rookie Topic Starter

    i dont care about my hjt log. i just want to know how to fix my problem. it is not due to having any virus activity on my computer... this is a sp2 problem not an adware problem.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    In that case, why did you even bother to post a HJT log?

    I can tell you for certain you have at least one nasty entry in your log.

    I strongly advise you to install the firewall and antivirus programmes I linked you to.

    In the mean time, do the following.

    Download the Pocket killbox programme from HERE.

    Extract the programme, but do not run it yet.

    Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how HERE. http://www.bleepingcomputer.com/forums/tutorial56.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

    Run HJT with no other programmes open. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1151122936207
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1151122931316
    O20 - Winlogon Notify: msldr32 - C:\WINDOWS\SYSTEM32\msldr32.dll

    Click on the fix checked button.

    Close HJT.

    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field. Check the delete file on reboot and press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, allow it to do so, and hopefully your file will now be deleted.

    This is the file you need to delete.

    C:\WINDOWS\SYSTEM32\msldr32.dll

    Once your system has rebooted, turn system restore back on.

    Post a fresh HJT log.

    Regards Howard :)
     
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    I have deleted you other thread.

    If after doing the above, there is no improvement, I will move this thread to the Windows OS forum for you.

    Regards Howard :)
     
  6. ZosoSG

    ZosoSG TS Rookie Topic Starter

    thanks, turns out i DID have a bit of a spyware problem although im not sure if it was that file that i removed that fisxed the problem, il chekc up and reply. thanks howard, my apologies
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    No problem ZosoSG.

    Glad we could help.

    Regards Howard :)
     
  8. MoltenTech

    MoltenTech TS Rookie

    Internet Explorer keeps crashing

    Hello Howard,

    Well done on this fix. Its quite rare to find - I've been looking for weeks. It certainly worked.

    Just a question, what were the file and registry deletes fixing?
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    The nasty entry that needed fixing was C:\WINDOWS\SYSTEM32\msldr32.dll

    The msldr32.dll is somekind of trojan/virus etc. Unfortunately I can find very little specific info as to what this file actually is.

    The fact that I couldn`t find any info, is what alerted me to the fact it was probably nasty. I have since been proved right in my assumption.

    020 winlogon entries in HJT are often, but not exclusively a sign of infections.

    The trick is to know which are safe and which are not lol.

    I`m glad you found our fix and that it worked for you.

    Regards Howard :wave: :wave:
     
Topic Status:
Not open for further replies.


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.