No Windows Updates Allowed - Help!

By trinamick
Jan 2, 2008
  1. Our local library recently purchased five Gateway Profile 6 computers, all running Vista Business. Besides all the other glitches that came along with Vista, none of them will run Windows Update. They simply show an error # 0x80073712. In addition, when I go into Windows Features, the dialog box is empty. The troubleshooter on the internet suggested using this command:

    reg delete HKLM\COMPONENTS /v StoreDirty

    When I tried that, I am given a message that the registry key does not exist. When I called tech support for assistance, they claim there must be a file corrupted and suggested I reinstall Vista. If that were the case, why would I have the same problem on five different computers? Any suggestions?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    delete the following file:


    Since Windows security will not allow you to do this, hereunder the
    procedure to take ownership of the file:

    run a command prompt with "Run as Administrator".
    Type in the following commands:

    takeown /f C:\Windows\winsxs\pending.xml

    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    then delete the file
    Reboot the machine, then manually install the WUA 3.0 downloadable from

    This should fix the Error 80073712 when the other solutions do not work.

    Other than that re-install !
  3. trinamick

    trinamick TS Rookie Topic Starter Posts: 16

    Thanks. I'll give it a try, and let you know how it works.
  4. trinamick

    trinamick TS Rookie Topic Starter Posts: 16

    When I type the first line, I get a message that the system cannot find the path specified. I tried searching for the file also, and couldn't locate it. Could it be somewhere else?
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Just continue on
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