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No Windows Updates Allowed - Help!

By trinamick
Jan 2, 2008
  1. Our local library recently purchased five Gateway Profile 6 computers, all running Vista Business. Besides all the other glitches that came along with Vista, none of them will run Windows Update. They simply show an error # 0x80073712. In addition, when I go into Windows Features, the dialog box is empty. The troubleshooter on the internet suggested using this command:

    reg delete HKLM\COMPONENTS /v StoreDirty

    When I tried that, I am given a message that the registry key does not exist. When I called tech support for assistance, they claim there must be a file corrupted and suggested I reinstall Vista. If that were the case, why would I have the same problem on five different computers? Any suggestions?
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    delete the following file:

    C:\windows\winsxs\pending.xml

    Since Windows security will not allow you to do this, hereunder the
    procedure to take ownership of the file:

    run a command prompt with "Run as Administrator".
    Type in the following commands:

    takeown /f C:\Windows\winsxs\pending.xml

    cacls C:\Windows\winsxs\pending.xml /G <YourUsername>:F

    then delete the file
    Reboot the machine, then manually install the WUA 3.0 downloadable from
    here:

    This should fix the Error 80073712 when the other solutions do not work.


    Other than that re-install !
     
  3. trinamick

    trinamick TS Rookie Topic Starter Posts: 16

    Thanks. I'll give it a try, and let you know how it works.
     
  4. trinamick

    trinamick TS Rookie Topic Starter Posts: 16

    When I type the first line, I get a message that the system cannot find the path specified. I tried searching for the file also, and couldn't locate it. Could it be somewhere else?
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Just continue on
     
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