Boot into safe mode. See how HERE.
http://www.bleepingcomputer.com/forums/tutorial61.html
Turn off system restore.(XP/ME only) See how HERE.
http://www.bleepingcomputer.com/forums/tutorial56.html
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
http://www.bleepingcomputer.com/forums/tutorial62.html
Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.
Click on the processes tab and end process for(if there).
msnappm.exe
Close task manager.
Run HJT with no other programmes open. Have HJT fix the following, by placing a tick in the little box next to(if there).
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O4 - HKLM\..\Run: [msnsyslog] C:\WINDOWS\msnappm.exe
O4 - Global Startup: Reset.lnk = C:\WINDOWS\repair\reset.bat
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE15} - C:\WINDOWS\System32\shdocvw.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.overture.com/d/search/p/befree/?Promo=befree0008898190 6563281284&Keywords=Home+Page&Go=Go&Promo=befree
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {8C875948-9C60-4381-9248-0DF180542D53} -
http://installs.hotbar.com/installs/hbtools/programs/hbtools.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{8FC54A9D-C301-4D15-835D-371F652F5882}: NameServer = 203.134.24.70 203.134.26.70
<only fix this, if it doesn`t belong to your ISP.
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
Click on the fix checked button.
Close HJT.
Locate and delete the following
bold files(if there).
C:\WINDOWS\
msnappm.exe
Reboot into normal mode and turn system restore back on.
Regards Howard