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Norton antivirus warning about problematic .exe files

By The Snowman
Aug 16, 2006
  1. After letting someone use my computer, I've been getting notifications from Norton that random ***.tmp.exe files are trying to access the internet, and ewido is giving me notifications of malicious software. So far I've been able to get rid of (I think) spywarequake, ismon.exe and 2 others that were like it but I'm still having problems. I used 3 tools from another thread, and they didn't seem to help. I'll post the ewido and HJT logs. Any help would be greatly appreciated. Thanks!
     
  2. Rik

    Rik Banned Posts: 3,814

    The best thing you can do is get rid of that norton rubbish, it causes more problems than ant other bit of software!!!
     
  3. Didou

    Didou Bowtie extraordinair! Posts: 4,274

    Please use proper thread titles from now on.
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Download the Pocket Killbox programme from HERE. Extract it but don`t run it yet.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.> http://www.bleepingcomputer.com/forums/tutorial61.html

    Turn off system restore.(XP/ME only) See how here.> http://www.bleepingcomputer.com/forums/tutorial56.html

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.> http://www.bleepingcomputer.com/forums/tutorial62.html

    Do a full system scan with your antivirus programme and delete whatever it finds.


    Run the killbox.exe file. When it loads type the full path to the file you would like to delete in the field and check the delete file on reboot button. press the Delete File button (looks like a red circle with a white X). It will prompt you to reboot, select no until you have finished inputting the files you want to delete, only then allow it to reboot and hopefully your files will now be deleted.

    This is the file path you need to enter into killbox.

    C:\WINDOWS\SYSTEM32\winrgq32.dll

    Once your system has rebooted, turn system retore back on.

    Post a fresh HJT log and let me know how your system is running.

    Regards Howard :wave: :wave:

    This thread is for the use of The Snowman only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  5. The Snowman

    The Snowman TS Rookie Topic Starter

    Howard, thank you for your help. The antivirus didn't pick up anything, but I deleted the .dll file you mentioned and so far all seems well, I hope. Here's the fresh HJT file. Thanks again!
     
  6. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Just have HJT fix these inactive entries.

    O3 - Toolbar: (no name) - {CBCC61FA-0221-4ccc-B409-CEE865CACA3A} - (no file)

    O20 - Winlogon Notify: winrgq32 - winrgq32.dll (file missing)

    Other than that, your HJT log is clean.

    If you have any further virus/spyware problems, please post in this thread.

    Regards Howard :)

    This thread is for the use of The Snowman only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  7. The Snowman

    The Snowman TS Rookie Topic Starter

    Howard, again thank you very much!
     
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