When I started researching problems with NIS 2005, I realized how much of an ***** my father was to pay 50 bucks for this product. 90 Days ago we bought a Gateway. It came with the free 90 day trial of NIS. As far as I could tell this product was doing its job fine. The problem came when we bought a year of NIS. We bought this 5 software package from gateway support and so we got NIS on a cd with a product key. I was hoping that the product key could be used on the current installation of NIS but there is appearently no way to do that. So I load the NIS disk to see what happens. It asks me to uninstall the NIS I already had on the computer. So I did. Then I proceeded to install NIS from this cd. Everything seemingly was going right, but I noticed that it never asked for the product key. But I followed through the installation with a restart. Windows loaded fine. I decieded to run live update and check the settings of NIS. I assumed that at some point it would ask for my product key. I tried 2 ways to open NIS. Using the icon on the desktop and the icon on the system tray. The computer processing light flickers a little bit but Norton doesn't load. I've checked my computer for spyware. And I attempted to use online FREE support. No way anybody would pay 30 bucks for phone support. Might as well buy mcaffe(sp). The free support had a way to activate Liveupdate from thier website. I thought couldn't hurt. Well It didn't help either. I've tried just loading the antivirus instead of the security center and it won't load either. ***edit: Yes I have tried to reinstall NIS several times.