Not connecting

[Dustin Bones]

I'm having troubles somewhere and dont know whats going on. I can only connect to my browser. Anything that involves the internet such as games or napster wont work. Nothing will connect. So basically the money i paid for napster and my games are going to waste. I can get on msn but i cant do webcam or use the the mic. I've turned my firewall off, turned av off, turned modem and router off, unplugged them both, reset my router, and updated the firmware. Nothing works. I've posted this on another site like this and they couldnt tell me anything. I have no idea what to do. Anyone have any suggestions? Also my comp isnt the only one that does this. My dads cant do it either.

 

[howard_hopkinso]

Hello and welcome to Techspot.

Let`s do a quick check to see if your system is infected with malware.

Go and read this thread HERE and post a HJT log as an attachment into this thread.

Regards Howard :wave: :wave:

 

[Dustin Bones]

Wow that was fast and you werent rude lol. I believe this is what you wanted to see.

 

[howard_hopkinso]

I can`t see any obvious problems in your HJT log, but give this a try.

Run HJT with no other programmes open. Click the scan button. Have HJT fix the following entries.

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q304&bd=presario&pf=desktop

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost

O17 - HKLM\System\CCS\Services\Tcpip\..\{C35795F8-5D7E-4109-8EDB-19E2578E240D}: NameServer = 12.153.200.252,12.153.200.251<Only fix this if it doesn`t belong to your ISP.

Click on the fix checked button.

Close HJT and reboot your computer. let us know if that helps at all.

Regards Howard

 

[Dustin Bones]

Nope that didnt work When i fixed that stuff it kicked my off the internet completely. I had to put my dns addy back in.

 

[howard_hopkinso]

When did your problem first appear?

Had you installed any new hardware/software prior to the appearance of the problem?

Have you tried a system restore to before your problem began?

Regards Howard

 

[Dustin Bones]

It happened maybe a 2 weeks ago. I went to sleep and everything was fine. I woke up the next day and only my browser worked. Same with my dads comp. I havent done a system restore because i thought it would be pointless seeing as how its not just my comp thats having the problem. I havent installed any programs that might have caused anything to not work. It just randomly quit one day

 

[howard_hopkinso]

I think it`s either a problem with the router setup or something, or possibly with your ISP. I take it your fathers computer is connected on the same network?

If it is, could you post a HJT log from your fathers computer, just in case it`s a malware problem with his system. If that turns out to be clean, I`ll move this thread to our Storage and Networking forum.

Regards Howard

 

[DelJo63]

sounds like a malconfigured firewall -- which one are you using.

btw: it has been reported that even though you 'stop the firewall', some vendor's
products do not totally disengage the TCP stack and are still filtering the data.