[Not curable - Ramnit] Win32/Zbot.g (plus others) infected laptop

By gonefishin1
Nov 6, 2011
  1. Hello,

    Last night my laptop was predominantly infected by the Win32/Zbot.g virus (plus some other trojans)

    After running an AVG scan last night, I had roughly 120 hits for infected files, and continually get an AVG alert window opening informing me of the Win32/zbot.g virus on particular files.

    After reading the updated 5-step virus/spyware/malware prelim removal instructions, i have attached the necessary info below.

    I'd like to thank anyone that looks, and or replies offering assistance in advance, as i have little clue as too how to go about removing such virus'.

    Step 2)

    Malwarebytes' Anti-Malware 1.51.2.1300
    www.malwarebytes.org

    Database version: 8094

    Windows 6.1.7600
    Internet Explorer 8.0.7600.16385

    06/11/2011 12:56:13
    mbam-log-2011-11-06 (12-55-56).txt

    Scan type: Full scan (C:\|)
    Objects scanned: 342304
    Time elapsed: 1 hour(s), 25 minute(s), 32 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 8
    Registry Values Infected: 3
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 11

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_CLASSES_ROOT\AppID\{0D82ACD6-A652-4496-A298-2BDE705F4227} (Adware.ClickPotato) -> No action taken.
    HKEY_CLASSES_ROOT\AppID\{7025E484-D4B0-441a-9F0B-69063BD679CE} (Adware.ClickPotato) -> No action taken.
    HKEY_CLASSES_ROOT\AppID\{8258B35C-05B8-4c0e-9525-9BCCC70F8F2D} (Adware.ClickPotato) -> No action taken.
    HKEY_CLASSES_ROOT\AppID\{A89256AD-EC17-4a83-BEF5-4B8BC4F39306} (Adware.ClickPotato) -> No action taken.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{100EB1FD-D03E-47FD-81F3-EE91287F9465} (Adware.ShopperReports) -> No action taken.
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{A7CDDCDC-BEEB-4685-A062-978F5E07CEEE} (Adware.ShopperReports) -> No action taken.
    HKEY_CLASSES_ROOT\ShopperReports.Reporter (Adware.ShopperReports) -> No action taken.
    HKEY_CLASSES_ROOT\ShopperReports.Reporter.1 (Adware.ShopperReports) -> No action taken.

    Registry Values Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\SRS_IT_E8790570BC7654533FA997 (Malware.Trace) -> Value: SRS_IT_E8790570BC7654533FA997 -> No action taken.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\SRS_IT_E8790477BD76555132AD92 (Malware.Trace) -> Value: SRS_IT_E8790477BD76555132AD92 -> No action taken.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform\SRS_IT_E8790477BD7655513FA096 (Malware.Trace) -> Value: SRS_IT_E8790477BD7655513FA096 -> No action taken.

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\$Recycle.Bin\s-1-5-21-1888712980-1306389520-3368868179-1001\$RDRKFLM.exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\aressetup.exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\vlcsetup(2).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\vlcsetup(3).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\VLCSetup.exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\xvidsetup(2).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\xvidsetup(3).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\xvidsetup(4).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\xvidsetup(5).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\xvidsetup(6).exe (Adware.Hotbar) -> No action taken.
    c:\Users\Charles\downloads\xvidsetup.exe (Adware.Hotbar) -> No action taken.

    Step 3)

    GMER: scan reported no findings

    Step 4)

    DDS:
    .
    DDS (Ver_2011-08-26.01) - NTFSAMD64
    Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_22
    Run by Charles at 15:24:59 on 2011-11-06
    Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.2804.958 [GMT 0:00]
    .
    AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
    SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    .
    ============== Running Processes ===============
    .
    C:\PROGRA~2\AVG\AVG10\avgchsva.exe
    C:\Windows\system32\wininit.exe
    C:\Windows\system32\lsm.exe
    C:\Windows\system32\svchost.exe -k DcomLaunch
    C:\Windows\system32\svchost.exe -k RPCSS
    C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\Windows\system32\svchost.exe -k netsvcs
    C:\Windows\system32\svchost.exe -k LocalService
    C:\Windows\System32\spoolsv.exe
    C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Windows\System32\svchost.exe -k NetworkService
    C:\Program Files\LSI SoftModem\agr64svc.exe
    C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
    C:\Program Files (x86)\Juniper Networks\Common Files\dsNcService.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe
    C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\Program Files (x86)\Acer\Registration\GregHSRW.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Windows\system32\lxddcoms.exe
    C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
    C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
    C:\Windows\system32\svchost.exe -k imgsvc
    C:\Program Files\Acer\Acer Updater\UpdaterService.exe
    C:\Program Files (x86)\AVG\AVG10\avgnsa.exe
    C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
    C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe
    C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
    C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
    C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
    C:\Windows\PLFSetI.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
    C:\Program Files (x86)\Lexmark 2500 Series\lxddmon.exe
    C:\Program Files (x86)\Lexmark 2500 Series\lxddamon.exe
    C:\Program Files\Microsoft IntelliPoint\ipoint.exe
    C:\Windows\System32\igfxtray.exe
    C:\Windows\System32\hkcmd.exe
    C:\Windows\System32\igfxpers.exe
    C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Windows\system32\igfxsrvc.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\Windows\system32\igfxext.exe
    C:\Windows\system32\wbem\unsecapp.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    C:\Program Files\Acer\Acer ePower Management\ePowerEvent.exe
    C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
    C:\Windows\system32\SearchIndexer.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
    C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
    C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe
    C:\Program Files\Windows Media Player\wmpnetwk.exe
    C:\Program Files (x86)\Launch Manager\LManager.exe
    C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
    C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe
    C:\Windows\System32\svchost.exe -k LocalServicePeerNet
    C:\Program Files (x86)\AVG\AVG10\avgtray.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files (x86)\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
    C:\Program Files (x86)\Windows Live\Contacts\wlcomm.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\Windows\system32\wuauclt.exe
    C:\PROGRA~2\AVG\AVG10\avgrsa.exe
    C:\Program Files (x86)\AVG\AVG10\avgcsrva.exe
    C:\Windows\system32\svchost.exe
    C:\Windows\system32\svchost.exe
    C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
    C:\Program Files (x86)\AVG\AVG10\avgui.exe
    C:\Windows\system32\svchost.exe -k NetworkService
    C:\Windows\system32\taskhost.exe
    C:\Program Files (x86)\AVG\AVG10\avgcfgex.exe
    C:\Windows\system32\SearchProtocolHost.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\system32\DllHost.exe
    C:\Windows\SysWOW64\cmd.exe
    C:\Windows\system32\conhost.exe
    C:\Windows\SysWOW64\cscript.exe
    C:\Windows\system32\wbem\wmiprvse.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://uk.ask.com?o=15007&l=dis
    uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5740&r=273604105506l04g8z185t4431d149
    mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5740&r=273604105506l04g8z185t4431d149
    mStart Page = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5740&r=273604105506l04g8z185t4431d149
    uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    mWinlogon: Userinit=userinit.exe
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
    uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [ImgIfsgk] C:\Users\Charles\AppData\Local\agrvusws\imgifsgk.exe
    mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
    mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
    mRun: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
    mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
    mRun: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
    mRun: [PlayMovie] "C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
    mRun: [FaxCenterServer] "C:\Program Files (x86)\Lexmark Fax Solutions\fm3032.exe" /s
    mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    StartupFolder: C:\Users\Charles\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\imgifsgk.exe
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\MCAFEE~1.LNK - C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
    mPolicies-explorer: NoActiveDesktop = 1 (0x1)
    mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
    mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
    mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_7461B1589E8B4FB7.dll/cmsidewiki.html
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} - hxxp://trial.trymicrosoftoffice.com/trialoaa/buymsoffice_assets/framework/microsoft/wrc32.ocx
    DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
    DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
    TCP: DhcpNameServer = 192.168.0.1
    TCP: Interfaces\{079E895E-A34A-44CA-AB30-B5385D4D0B79} : DhcpNameServer = 192.168.1.254
    TCP: Interfaces\{9AD3BAE8-106E-4C20-8C52-A9E9EE2FB868} : DhcpNameServer = 192.168.0.1
    TCP: Interfaces\{9AD3BAE8-106E-4C20-8C52-A9E9EE2FB868}\4516C6B64516C6B643A616B636 : DhcpNameServer = 192.168.1.1
    TCP: Interfaces\{9AD3BAE8-106E-4C20-8C52-A9E9EE2FB868}\55F695023556475707 : DhcpNameServer = 144.32.128.110
    TCP: Interfaces\{9AD3BAE8-106E-4C20-8C52-A9E9EE2FB868}\E4544574541425 : DhcpNameServer = 192.168.0.1
    TCP: Interfaces\{9AD3BAE8-106E-4C20-8C52-A9E9EE2FB868}\F42377962756C6563737641424444373 : DhcpNameServer = 192.168.1.254
    Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
    Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll
    SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO-X64: AcroIEHelperStub - No File
    BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
    BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
    BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO-X64: AVG Security Toolbar BHO: {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    BHO-X64: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO-X64: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.6406.1642\swg.dll
    BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
    TB-X64: AVG Security Toolbar: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG10\Toolbar\IEToolbar.dll
    TB-X64: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
    mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    mRun-x64: [BackupManagerTray] "C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe" -h -k
    mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
    mRun-x64: [EgisTecLiveUpdate] "C:\Program Files (x86)\EgisTec Egis Software Update\EgisUpdate.exe"
    mRun-x64: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
    mRun-x64: [ArcadeDeluxeAgent] "C:\Program Files (x86)\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe"
    mRun-x64: [PlayMovie] "C:\Program Files (x86)\Acer Arcade Deluxe\PlayMovie\PMVService.exe"
    mRun-x64: [FaxCenterServer] "C:\Program Files (x86)\Lexmark Fax Solutions\fm3032.exe" /s
    mRun-x64: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
    mRun-x64: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
    mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
    SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - C:\Users\Charles\AppData\Roaming\Mozilla\Firefox\Profiles\98u2kwf1.default\
    FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
    FF - prefs.js: browser.startup.homepage - hxxp://uk.ask.com?o=15007&l=dis
    FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4cbd7a9e&v=7.008.031.001&i=23&tp=ab&iy=&ychte=uk&lng=en-GB&q=
    FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff4.dll
    FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff5.dll
    FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff6.dll
    FF - component: C:\Program Files (x86)\AVG\AVG10\Firefox4\components\avgssff7.dll
    FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
    FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
    FF - component: C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared\components\xpavgtbapi.dll
    FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
    FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npclntax_ClickPotatoLiteSA.dll
    FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - C:\Program Files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    FF - Ext: AVG Security Toolbar em:version=7.008.031.001 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - C:\Program Files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared
    FF - Ext: AVG Safe Search: {1E73965B-8B48-48be-9C8D-68B920ABC1C4} - C:\Program Files (x86)\AVG\AVG10\Firefox4
    .
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.homepage.dontask - true
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
    R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
    R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
    R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
    R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
    R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\system32\DRIVERS\mwlPSDFilter.sys --> C:\Windows\system32\DRIVERS\mwlPSDFilter.sys [?]
    R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\system32\DRIVERS\mwlPSDNServ.sys --> C:\Windows\system32\DRIVERS\mwlPSDNServ.sys [?]
    R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys --> C:\Windows\system32\DRIVERS\mwlPSDVDisk.sys [?]
    R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
    R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [2011-8-18 7390560]
    R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe [2011-2-8 269520]
    R2 ePowerSvc;Acer ePower Service;C:\Program Files\Acer\Acer ePower Management\ePowerSvc.exe [2010-1-11 844320]
    R2 Greg_Service;GRegService;C:\Program Files (x86)\Acer\Registration\GregHSRW.exe [2009-8-28 1150496]
    R2 lxdd_device;lxdd_device;C:\Windows\system32\lxddcoms.exe -service --> C:\Windows\system32\lxddcoms.exe -service [?]
    R2 NTI IScheduleSvc;NTI IScheduleSvc;C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe [2009-9-24 62720]
    R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe [2009-6-18 144640]
    R2 UNS;Intel(R) Management & Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe [2009-11-5 2320920]
    R2 Updater Service;Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2009-11-5 240160]
    R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]
    R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]
    R3 HECIx64;Intel(R) Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
    R3 Impcd;Impcd;C:\Windows\system32\DRIVERS\Impcd.sys --> C:\Windows\system32\DRIVERS\Impcd.sys [?]
    R3 IntcDAud;Intel(R) Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
    R3 k57nd60a;Broadcom NetLink (TM) Gigabit Ethernet - NDIS 6.0;C:\Windows\system32\DRIVERS\k57nd60a.sys --> C:\Windows\system32\DRIVERS\k57nd60a.sys [?]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
    S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-23 135664]
    S2 lxddCATSCustConnectService;lxddCATSCustConnectService;C:\Windows\System32\spool\DRIVERS\x64\3\lxddserv.exe [2007-4-26 34224]
    S3 AmUStor;AM USB Stroage Driver;C:\Windows\system32\drivers\AmUStor.SYS --> C:\Windows\system32\drivers\AmUStor.SYS [?]
    S3 AVG Security Toolbar Service;AVG Security Toolbar Service;C:\Program Files (x86)\AVG\AVG10\Toolbar\ToolbarBroker.exe [2011-4-17 1025352]
    S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-23 135664]
    S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-1-15 227232]
    S3 MWLService;MyWinLocker Service;C:\Program Files (x86)\EgisTec\MyWinLocker 3\x86\MWLService.exe [2009-9-11 305448]
    S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;C:\Program Files (x86)\NewTech Infosystems\NTI Backup Now 5\BackupSvc.exe [2009-6-18 50432]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
    .
    =============== Created Last 30 ================
    .
    2011-11-06 01:07:26 -------- d-----w- C:\Program Files (x86)\ESET
    2011-11-06 00:17:10 41272 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
    2011-11-06 00:16:34 -------- d-----w- C:\Users\Charles\AppData\Roaming\Malwarebytes
    2011-11-06 00:15:45 -------- d-----w- C:\ProgramData\Malwarebytes
    2011-11-06 00:15:39 25416 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2011-11-06 00:15:37 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
    2011-11-05 20:24:45 -------- d--h--w- C:\$AVG
    2011-11-05 19:25:33 -------- d-----w- C:\Users\Charles\AppData\Local\agrvusws
    2011-10-25 21:21:37 6144 ----a-w- C:\Program Files\Internet Explorer\iecompat.dll
    2011-10-25 21:21:37 6144 ----a-w- C:\Program Files (x86)\Internet Explorer\iecompat.dll
    2011-10-14 00:23:59 482816 ----a-w- C:\Windows\System32\html.iec
    2011-10-14 00:23:59 386048 ----a-w- C:\Windows\SysWow64\html.iec
    2011-10-14 00:23:59 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2011-10-14 00:23:59 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
    2011-10-11 19:18:22 3134976 ----a-w- C:\Windows\System32\win32k.sys
    2011-10-08 11:59:31 -------- d-----w- C:\Program Files (x86)\Common Files\Steam
    .
    ==================== Find3M ====================
    .
    2011-08-27 05:40:28 861184 ----a-w- C:\Windows\System32\oleaut32.dll
    2011-08-27 05:40:28 331776 ----a-w- C:\Windows\System32\oleacc.dll
    2011-08-27 04:43:07 571904 ----a-w- C:\Windows\SysWow64\oleaut32.dll
    2011-08-27 04:43:06 233472 ----a-w- C:\Windows\SysWow64\oleacc.dll
    2011-08-20 05:45:20 1197568 ----a-w- C:\Windows\System32\wininet.dll
    2011-08-20 05:41:16 57856 ----a-w- C:\Windows\System32\licmgr10.dll
    2011-08-20 04:38:10 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
    2011-08-20 04:35:20 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
    2011-08-17 05:32:24 613888 ----a-w- C:\Windows\System32\psisdecd.dll
    2011-08-17 05:27:46 75776 ----a-w- C:\Windows\System32\MSDvbNP.ax
    2011-08-17 05:27:46 288256 ----a-w- C:\Windows\System32\MSNP.ax
    2011-08-17 05:27:46 108032 ----a-w- C:\Windows\System32\psisrndr.ax
    2011-08-17 05:27:46 104960 ----a-w- C:\Windows\System32\Mpeg2Data.ax
    2011-08-17 04:26:02 465408 ----a-w- C:\Windows\SysWow64\psisdecd.dll
    2011-08-17 04:22:23 75776 ----a-w- C:\Windows\SysWow64\psisrndr.ax
    2011-08-17 04:22:23 72704 ----a-w- C:\Windows\SysWow64\Mpeg2Data.ax
    2011-08-17 04:22:23 59904 ----a-w- C:\Windows\SysWow64\MSDvbNP.ax
    2011-08-17 04:22:23 204288 ----a-w- C:\Windows\SysWow64\MSNP.ax
    .
    ============= FINISH: 15:25:33.71 ===============

    Attached:

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_2011-08-26.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume2
    Install Date: 23/04/2010 18:07:37
    System Uptime: 06/11/2011 03:17:26 (12 hours ago)
    .
    Motherboard: Acer | | Aspire 5740
    Processor: Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz | CPU 1 | 2133/133mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 220 GiB total, 163.901 GiB free.
    D: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    RP156: 30/09/2011 00:10:18 - Windows Modules Installer
    RP157: 08/10/2011 12:59:04 - Installed Steam
    RP158: 08/10/2011 13:28:15 - Removed Steam
    RP160: 12/10/2011 20:48:17 - Windows Modules Installer
    RP162: 17/10/2011 19:27:39 - Windows Modules Installer
    RP164: 26/10/2011 19:51:08 - Windows Modules Installer
    RP165: 26/10/2011 19:52:14 - Windows Modules Installer
    .
    ==== Installed Programs ======================
    .
    Update for Microsoft Office 2007 (KB2508958)
    2007 Microsoft Office Suite Service Pack 2 (SP2)
    ABBYY FineReader 6.0 Sprint
    Acer Arcade Deluxe
    Acer Backup Manager
    Acer Crystal Eye webcam Ver:1.1.124.1120
    Acer ePower Management
    Acer eRecovery Management
    Acer GameZone Console
    Acer GridVista
    Acer Registration
    Acer ScreenSaver
    Acer Updater
    Acrobat.com
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.2 MUI
    Alcor Micro USB Card Reader
    Backup Manager Basic
    Compatibility Pack for the 2007 Office system
    eBay Worldwide
    EndNote 9 Volume License Edition
    ESET Online Scanner v3
    eSobi v2
    Google Toolbar for Internet Explorer
    Google Update Helper
    Identity Card
    Intel(R) Control Center
    Intel(R) Graphics Media Accelerator Driver
    Intel(R) Management Engine Components
    ISI ResearchSoft - Export Helper
    Java Auto Updater
    Java(TM) 6 Update 22
    Juniper Networks Network Connect 7.1.0
    Juniper Networks, Inc. Setup Client
    Juniper Networks, Inc. Setup Client Activex Control
    Junk Mail filter update
    Launch Manager
    Malwarebytes' Anti-Malware version 1.51.2.1300
    McAfee Security Scan Plus
    Microsoft Choice Guard
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Enterprise 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office Groove MUI (English) 2007
    Microsoft Office Groove Setup Metadata MUI (English) 2007
    Microsoft Office Home and Student 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office OneNote MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office PowerPoint Viewer 2007 (English)
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Suite Activation Assistant
    Microsoft Office Word MUI (English) 2007
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Works
    ModelRisk
    Mozilla Firefox (3.6.3)
    MSVCRT
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MyWinLocker
    Norton Online Backup
    NTI Backup Now 5
    NTI Backup Now Standard
    NTI Media Maker 8
    Realtek High Definition Audio Driver
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2553074)
    Security Update for 2007 Microsoft Office System (KB2553089)
    Security Update for 2007 Microsoft Office System (KB2553090)
    Security Update for 2007 Microsoft Office System (KB2584063)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
    Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Excel 2007 (KB2553073)
    Security Update for Microsoft Office Groove 2007 (KB2552997)
    Security Update for Microsoft Office InfoPath 2007 (KB2510061)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office Publisher 2007 (KB2284697)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Sky Player Desktop
    SopCast 3.2.9
    Spotify
    Update for 2007 Microsoft Office System (KB2284654)
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
    Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office 2007 System (KB2539530)
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office OneNote 2007 (KB980729)
    Update for Microsoft Office OneNote 2007 Help (KB963670)
    Update for Microsoft Office Outlook 2007 (KB2583910)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Outlook 2007 Junk Email Filter (KB2596560)
    Visual Studio 2008 x64 Redistributables
    VLC media player 1.0.1
    Welcome Center
    William Hill Poker
    Windows Live Call
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Mail
    Windows Live Messenger
    Windows Live Movie Maker
    Windows Live Photo Gallery
    Windows Live Sign-in Assistant
    Windows Live Sync
    Windows Live Upload Tool
    Windows Live Writer
    Windows Media Player Firefox Plugin
    Xvid 1.2.1 final uninstall
    .
    ==== Event Viewer Messages From Past Week ========
    .
    05/11/2011 17:54:19, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the lxddCATSCustConnectService service to connect.
    05/11/2011 17:54:19, Error: Service Control Manager [7000] - The lxddCATSCustConnectService service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    .
    ==== End Of File ===========================

    If there is anything else i need to produce, please do let me know.

    Many Thanks

    Charlie
  2. Broni

    Broni Malware Annihilator Posts: 46,159   +251

    Welcome aboard [​IMG]

    I'm afraid I have very bad news.

    You're infected with Ramnit file infector virus.

    Win32/Ramnit.A is a file infector with IRCBot functionality which infects .exe, and .HTML/HTM files, and opens a back door that compromises your computer. Using this backdoor, a remote attacker can access and instruct the infected computer to download and execute more malicious files. The infected .HTML or .HTM files may be detected as Virus:VBS/Ramnit.A. Win32/Ramnit.A!dll is a related file infector often seen with this infection. It too has IRCBot functionality which infects .exe, .dll and .HTML/HTM files and opens a back door that compromises your computer. This component is injected into the default web browser by Worm:Win32/Ramnit.A which is dropped by a Ramnit infected executable file.

    -- Note: As with most malware infections, the threat name may be different depending on the anti-virus or anti-malware program which detected it. Each security vendor uses their own naming conventions to identify various types of malware.
    With this particular infection the safest solution and only sure way to remove it effectively is to reformat and reinstall the OS.

    Why? The malware injects code in legitimate files similar to the Virut virus and in many cases the infected files (which could number in the thousands) cannot be disinfected properly by your anti-virus. When disinfection is attempted, the files often become corrupted and the system may become unstable or irreparable. The longer Ramnit.A remains on a computer, the more files it infects and corrupts so the degree of infection can vary.

    Ramnit is commonly spread via a flash drive (usb, pen, thumb, jump) infection where it copies Worm:Win32/Ramnit.A with a random file name. The infection is often contracted by visiting remote, crack and keygen sites. These type of sites are infested with a smörgåsbord of malware and a major source of system infection.

    In my opinion, Ramnit.A is not effectively disinfectable, so your best option is to perform a full reformat as there is no guarantee this infection can be completely removed. In most instances it may have caused so much damage to your system files that it cannot be completely cleaned or repaired. Further, your machine has likely been compromised by the backdoor Trojan and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if your anti-virus reports that the malware appears to have been removed.

    Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:
    Backdoors and What They Mean to You

    This is what Jesper M. Johansson at Microsoft TechNet has to say: Help: I Got Hacked. Now What Do I Do?.

    Important Note:: If your computer was used for online banking, has credit card information or other sensitive data on it, you should disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to to include those used for banking, email, eBay, paypal and any online activities which require a username and password. You should consider them to be compromised. You should change each password using a clean computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Failure to notify your financial institution and local law enforcement can result in refusal to reimburse funds lost due to fraud or similar criminal activity.
  3. gonefishin1

    gonefishin1 Newcomer, in training Topic Starter

    Thanks for the advice, and such a quick response.

    I'm guessing that it is not safe to withdraw any information from the hard drive, and so this will be lost when the laptop is reformatted.

    Is the process of reformatting diffficult - apologies if this is a rather remedial question, but i have little knowledge wrt this sort of thing.

    Also, i'm sure that i do not have back up files for this laptop (either i was too lazy to do so, or i have lost them) is it possible to get hold of them from the manufacturer?

    (i will now check with the manufacturer, but thought i'd ask someone with far greater insight)

    Many thanks
  4. Broni

    Broni Malware Annihilator Posts: 46,159   +251

    You can do that, but whatever media you'll use to back up those files make sure you scan all of them with an AV program BEFORE putting any of them back after reinstallation.
    If that media is some kind of USB device (USB flash drive or an external hard drive), install the following on your computer first (it'll prevent anything from jumping from USB device onto your computer)....

    Download, and run Flash Disinfector, and save it to your desktop (Windows Vista and Windows 7 users, scroll down)

    *Please disable any AV / ScriptBlockers as they might detect Flash Disinfector to be malicious and block it. Hence, the failure in executing. You can enable them back after the cleaning process*

    • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
    • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
    • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
    • Wait until it has finished scanning and then exit the program.
    • Reboot your computer when done.
    Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.

    Windows Vista and Windows 7 users
    Flash Disinfector is not compatible with the above Windows version.
    Please, use Panda USB Vaccine, or BitDefender’s USB Immunizer

    =======================================================================

    It's not. Do you have any Recovery DVD, or Windows 7 DVD?

    I'm not sure what kind of files you're referring to.


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