Originally posted by waiyeh
all sorted now thanks to all,
i was up till 8 in the morning to get this done.
this is what i have to do to get rid of problems and update,
i go to administration tools - services -rpc - recovery and select all 3 boxes to "take no action"
this will enable get online to download without be shutdown,
download the norton fixit tool to your desktop:
http://securityresponse1.symantec.com/sarc/sarc.nsf/html/w32.blaster.worm.removal.tool.html
download the windows xp 32bit update patch save this to desktop:
http://download.microsoft.com/downl...e-b7a52a983f01/WindowsXP-KB823980-x86-ENU.exe
now go into control panel-systems-system restore and then turn off system restore on all drive.
then double click the norton fixit tool and start ,let it find any virus and repair your files.
when its finished and it ask if you want to download patch from the web click no and exit.
empty recycle bin
restart computer into safe mode
once there you can install the windows xp 32bit updated patch.
this patch will only let me install in safe mode.
once patch installed restart computer normally
now you will need to download any windows update for your computer to keep it up to date for any future gliches.
http://v4.windowsupdate.microsoft.com/default.asp
hope this will help anyone out there having problem still