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OE6 - main info window blank

By abanerji
Jul 29, 2006
  1. I am having a funny problem with my OE6 (under WinXP-SP2) since day before yesterday. When I load the program, the first page (main information window) comes blank, instead of the usual "OE for ... E-mail ... Newsgroups ...".
    I daily update my AV protection (AVG).

    I had posted this problem in MS Newsgroup (OE), and have been advised "to turn off e-mail scanning" (ref www.oehelp.com/OETips.aspx#3 ). Is this a good advise, and would it solve my issue?

    Shall be grateful to learn tips to correct this irritation.

    Thanks,

    Here are some info about my System :-

    PC : Compaq Presario P4, 256 MB RAM
    Windows version : XP-SP2
    Other AV installed : Nil, but online scans done sometimes, especially trendmicro / kaspersky / a-squared
    Other protection software installed : Nothing yet, but sometimes online scans done for malware. Planning to install ewido and kerio version 4
    Firewall software installed : Apart from firewall in broadband modem provided by ISP, using windows firewall
    Internet connection : Broadband. Also, falling back on dial-up when broadband is down.
    Spam filter software installed : No
     
  2. Peddant

    Peddant TS Rookie Posts: 1,446

    Turning off email scanning is a good thing.

    As mentioned on that page,it causes more trouble than it`s worth.

    Make sure Windows is fully updated,and save attachments to disk,then scan them.
    Better still,don`t open them at all.

    The missing pane is probably caused by active scripting not being on.See HERE
     
  3. abanerji

    abanerji TS Rookie Topic Starter Posts: 43

    Thank you for your reply. Shall try your advices soon.
     
  4. abanerji

    abanerji TS Rookie Topic Starter Posts: 43

    Dear Peddant :

    Re-enabled active scripting (as listed in MS KB). Only point I wish to mention here is MS' KB states upto IE5, and I have IE6 (under XP-SP2).

    However, post- active scripting, OE threw an error ... saved in file 1 (attached).

    I was playing with some of the menu options in OE, just to see any more issue. Mentioning this here, in case it's linked to my "main info window blank" issue.
    I clicked font in a message being composed, and OE returned another error ... kindly see the attached file 2.

    Help please. Thanks,
     
  5. Peddant

    Peddant TS Rookie Posts: 1,446

    You didn`t say whether the active scripting restored the pane.
    I`ll assume it didn`t.Those errors seem unconnected to the pane problem,
    but if OE is damaged,I suppose they could be.

    The first error can be removed by opening IE,and going to
    Tools/Internet options/Advanced,and putting a check in
    "Disable sript debugging".No-one needs that on anyway.

    The second error could be more of a problem.Here are solutions that have worked for different people.
    Starting with the easiest -

    1.Go into OE/Options/Send,and make sure the mail sending format is HTML.

    2.In IE go to Tools/Internet options/Security and set it to "Default".

    3.Reinstall OE HERE

    4.Reinstall IE HERE

    When you`ve got it all working,download FIREFOX or OPERA
    and use one of them in place of IE.Just use IE Windows updates,if necessary
     
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