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Outlook Express Problems

By maness112002
Jul 9, 2007
  1. I was having no problems sending are recieving email, but one day when I went checked my email it would keep giving the smae error message for sending emails. Please help me. Here is the error message.

    An unknown error has occurred. Account: 'road runner', Server: 'smtp-server.hawaii.rr.com', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 66.75.160.20 (66.75.160.20:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67
     
  2. Ididmyc600

    Ididmyc600 TechSpot Chancellor Posts: 1,415

    Hi

    Have you got any antivirus that is scanning the emails as they come in, such as AVG, Norton, Macafee etc.

    regards
     
  3. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    your server could be having issues at the time. If you haven't changed anything, then you should not worry, try later.
     
  4. CCT

    CCT TS Evangelist Posts: 2,653   +6

  5. maness112002

    maness112002 TS Rookie Topic Starter Posts: 24

    I do have AVG running, but that hasn't caused any problems in the past. Also once it started with the error message 4 days ago, it hasn't stopped. I have even have delete my email accont from outlook and then re-put it through.
     
  6. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Assuming 'road runner', Server: 'smtp-server.hawaii.rr.com' is you and your ISP, that second article I linked to says that Error 10060 means THEY are blocking you because you are trying to direct access another SMTP server.

    Contact your ISP - ask.
     
  7. maness112002

    maness112002 TS Rookie Topic Starter Posts: 24

    I am visting my parents who do not have Road Runner, am I am using there wireless internet to access my account, but my mom also just added me to her bellsouth account.
     
  8. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Sorry -all that means nothing to me - I just gave you the info I could find.

    :)
     
  9. jobeard

    jobeard TS Ambassador Posts: 9,334   +622

    THIS WILL NOT WORK.
    This is the backdoor that allows email spam.
    Login to the webmail version and send from there.

    It's a real pain but your SMTP host on roadrunner is not the first SMTP server
    being accesses -- (that's the one your parents use) -- and this occurs solely
    due to port 25 being trapped by the ISP. This is known as a Mail Relay and
    almost everyone blocks (or should block) this kind of email send configuration.
     
  10. CCT

    CCT TS Evangelist Posts: 2,653   +6

    jobeard: should: 'THEY are blocking you because you are trying to direct access another SMTP server.'

    be changed to: THEY are blocking you because you are trying to direct access to/from another SMTP server.
     
  11. jobeard

    jobeard TS Ambassador Posts: 9,334   +622

    fine and good, but to use this
    pop3/smtp on this ISP, you will need:
    a) a new email address relative to that ISP and
    b) reconfigure your email reader to that specific SMTP
     
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