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patched.A.Gen trojan!! Please help

Inactive
By Steve Portlock
Jul 5, 2013
  1. Hey guys,

    I've suddenly got my eset nod going crazy saying I've got a Trojan! It tries to remove it but fails each time. Can someone help me remove it please?

    The Trojan is Win64/Patched.A.Gen

    Cheers,

    Steve
     
  2. Broni

    Broni Malware Annihilator Posts: 47,628   +267

    Welcome aboard [​IMG]

    Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
     
  3. Steve Portlock

    Steve Portlock TS Rookie Topic Starter

    Hi Broni,

    Thanks for the reply. I will definitely do this tomorrow in the afternoon. I have work in the morning so better get to bed before running these scans.

    Thanks for the help and speak to you tomorrow :)
     
  4. Broni

    Broni Malware Annihilator Posts: 47,628   +267

  5. Steve Portlock

    Steve Portlock TS Rookie Topic Starter

    Malwarebytes Anti-Malware 1.75.0.1300
    www.malwarebytes.org
    Database version: v2013.07.06.03
    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 10.0.9200.16618
    John :: SJP-COMPUTER [administrator]
    06/07/2013 14:34:16
    mbam-log-2013-07-06 (14-34-16).txt
    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 266804
    Time elapsed: 5 minute(s), 39 second(s)
    Memory Processes Detected: 0
    (No malicious items detected)
    Memory Modules Detected: 0
    (No malicious items detected)
    Registry Keys Detected: 0
    (No malicious items detected)
    Registry Values Detected: 0
    (No malicious items detected)
    Registry Data Items Detected: 0
    (No malicious items detected)
    Folders Detected: 0
    (No malicious items detected)
    Files Detected: 0
    (No malicious items detected)
    (end)
     
  6. Steve Portlock

    Steve Portlock TS Rookie Topic Starter

    Broni, I can't download DDS as it says it contains a virus. Chrome and Firefox have stopped working and IE won't download it?
     
  7. Broni

    Broni Malware Annihilator Posts: 47,628   +267

    For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to a flash drive.
    For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to a flash drive.

    Plug the flashdrive into the infected PC.

    If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.

    If you are using Vista or Windows 7 enter System Recovery Options.

    To enter System Recovery Options from the Advanced Boot Options:
    • Restart the computer.
    • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
    • Use the arrow keys to select the Repair your computer menu item.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account an click Next.

    To enter System Recovery Options by using Windows installation disc:
    • Insert the installation disc.
    • Restart your computer.
    • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
    • Click Repair your computer.
    • Select US as the keyboard language settings, and then click Next.
    • Select the operating system you want to repair, and then click Next.
    • Select your user account and click Next.

    On the System Recovery Options menu you will get the following options:

    • Startup Repair
    • System Restore
    • Windows Complete PC Restore
    • Windows Memory Diagnostic Tool
    • Command Prompt
    • Select Command Prompt
    • In the command window type in notepad and press Enter.
    • The notepad opens. Under File menu select Open.
    • Select "Computer" and find your flash drive letter and close the notepad.
    • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
      Note: Replace letter e with the drive letter of your flash drive.
    • The tool will start to run.
    • When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.

    Next...

    Re-run FRST again.
    Type the following in the edit box after "Search:".

    services.exe

    Click Search button and post the log (Search.txt) it makes in your reply.

    I'll expect two logs:
    - FRST.txt
    - Search.txt
     
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