Pc Crash & Jam

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Does your blue screen look somewhat like this

bsod.jpg


Regards Jase :)
 
Well go to, my computer/Local Disk/Windows/minidump

The post about 3 minidumps here as an attachment.

Before posting your minidumps
, please read THIS

Regards Jase :)
 
Well when they are usually all unreadable like yours, then this could indicate malware on your system.

Very Important: If your system is infected, read this before deciding whether to Clean or Format.

If after reading the above you wish to clean your system, do the following: read Viruses/Spyware/Malware, preliminary removal instructions

Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, but only after doing the above.

Also, let me know the results of the Panda Antirootkit scan.

I've posted all this before, but you did not post the requested logs.


Regards Jase :)

This thread is for the use of muzu only. Please do not post your own virus/spyware problems into this thread. Instead, open a new thread in our security and the web forum.
 
Hello and welcome to Techspot.

Both minidumps crash at phooks.sys. This is may be a rootkit infection.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

Do a search of you system and let me know the exact location of the phooks.sys file.

Then, boot back into normal mode and rehide your protected OS files.

I also recommend you follow step11 of this thread HERE and let me know the results of the Panda Antirootkit scan.

Regards Howard :wave: :wave:
 
?? how can i post combo fix log if it doesnt work ???

i did that already but there was no phooks.sys :(

thes are the log files of Hjt
 
What you mean it doesn't work. What happens? Does it crash? You need to be more specific.

And im only going say this one more time: Rather than making a new post when there are no other replies in between, use the edit button.

Regards Jase :)
 
There is a phooks.sys on your system, cause that`s what your minidumps crashed at, so I know it`s there.

What I want to know is exactly where is it is.

Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.


Click start/search/all files and folders and type phooks.sys into the search box and hit the enter key. Your computer will now search for the file phooks.sys.

Once done write down it`s exact location.

Reboot itno normal mode and rehide your protected OS files.

Let me know exactly where it is found.

PLEASE USE THE EDIT BUTTON, RATHER THAN MAKING A NEW POST WHEN THERE ARE NO OTHER REPLIES INBETWEEN, THANKS.

Regards Howard :)
 
You need to do the following.

Diconnect from the net and don`t reconnect, until you have your firewall software installed.

1 Restart your computer and go to setup usually by pressing the F2 or delete key.

2 Once you get into setup look for the boot menu and make sure you set it to boot from cd first followed by your hard drive.

3 Put the Windows xp disk into your cd drive.

4 Now save your settings and exit setup.

5 While your computer is booting you will see a message that says "press any key to boot from cd" press any key.

6 When the welcome to setup screen appears press enter and then press F8 to accept the Microsoft licence agreement.

7 You will be prompted to repair an installation press the escape key.

8 Now select the partition that you want to reformat and press the D key to delete it you will be asked to confirm that you want to delete the partition.

9 Now press C to create a brand new partition you will be asked what size you want the partition to be in mega bytes. If you just press enter then the partition will be the maximum size that you can have. This is perfectly ok if you don`t want to create multiple partitions.

10 You will now be asked to format the partition select the ntfs file sytem and do a full format.

11 Once the format is complete setup will continue.

Your computer will restart during the remaining setup again you will be asked to press any key to boot from cd DO NOT PRESS ANYTHING and setup will continue. Once the setup is complete and you are back in Windows remove the Windows cd from your cd drive.

Install your firewall software and reconnect to the net. Install whatever drivers you need, then run Windows updates.

Finally, install whatever programmes/software you want.

Regards Howard :)

This thread is for the use of muzu only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
 
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