pc hangs when i right click

[mac1001]

hi all...im running winxp sp2...this all started happening about a month or so when windows done an update. now when i right click on the desktop,or a file, my pc hangs and the hourglass sits...i then use crtl,alt,delete and see that when i close a process called verslcid.exe everything is fine again. whats the problem here and how do i fix it..thank you...btw im not a pc wizz :grinthumb

my mistake thats verclsid.exe

 

[howard_hopkinso]

Hello and welcome to Techspot.

I can find no info for the file verslcid.exe.

Go HERE and follow the instructions for posting a HJT log.

Post your HJT log into this thread. I`ll take a look at it and see if we can solve your problem.

Regards Howard :wave: :wave:

 

[mac1001]

I think I done that right

 

[howard_hopkinso]

Boot into safe mode. See how HERE. http://www.bleepingcomputer.com/forums/tutorial61.html

Turn off system restore.(XP/ME only) See how HERE. http://www.bleepingcomputer.com/forums/tutorial56.html

In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE. http://www.bleepingcomputer.com/forums/tutorial62.html

Go to add remove programme in your control panel and uninstall anything to do with(if there).

Visual Networks\Visual IP InSight\SBC
RXToolBar\Semantic Insight

Close control panel.

Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

Click on the processes tab and end process for(if there).

SemanticInsight.exe
IPClient.exe
IPMon32.exe

Close task manager.

Run HJT with no other programmes open. Have HJT fix the following, by placing a tick in the little box next to(if there).

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0<Fix this if you have not set this yourself, or don`t know what it is.

O2 - BHO: RXResultTracker Class - {59879FA4-4790-461c-A1CC-4EC4DE4CA483} - C:\Program Files\RXToolBar\sfcont.dll (file missing)

O4 - HKLM\..\Run: [SemanticInsight] C:\Program Files\RXToolBar\Semantic Insight\SemanticInsight.exe

O4 - HKLM\..\Run: [IPInSightLAN 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe" -l

O4 - HKLM\..\Run: [IPInSightMonitor 02] "C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe"

O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll

O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab

O18 - Filter: text/html - {2AB289AE-4B90-4281-B2AE-1F4BB034B647} - C:\Program Files\RXToolBar\sfcont.dll

Click on the fix checked button.

Close HJT.

Locate and delete the following bold files/folders(if there).

C:\Program Files\RXToolBar
C:\Program Files\Visual Networks\Visual IP InSight

Reboot into normal mode and turn system restore back on.

Post a fresh HJT log and let us know how your system is now running.


Regards Howard

 

[mac1001]

thanks for the reply...i think i figured it out..the verclsid.exe was in a microsoft update and there had been reported probs with nvidia graphic cards..i updated my driver and all seems fine now..thanks again for the quick replies

 

[gmuser2006]

thanks for the reply...i think i figured it out..the verclsid.exe was in a microsoft update and there had been reported probs with nvidia graphic cards..i updated my driver and all seems fine now..thanks again for the quick replies

I would still follow Howard's advice because the RXToolbar is adware that you should get off your PC.

Unless you are a LAN admin on a corporate network I would remove Visual IP InSight. It is unnecessary junk for a home PC.

 

[mac1001]

i was unaware of that..will do, thank you