Hi all I have this problem for very long time.
I have ADSL Siemens C-010I Ethernet modem. OS is Windows XP SP2 with latest hotfixes. When I install Zone Alarm (any version), almost every time I try to connect on internet my PC restarts. (even on the clean install of windows xp). With other firewalls it is ok.
I tried same WinXP installation on my laptop and installed Zone Alarm and there is no problem with laptop. So it must be smthn inside PC. I have 2 LAN cards on PC (Nvidia & Realtek) and comp restarts with both of them. I tried to change memory slots, remove all cards from PCI slots and nothing helped.
HINT: It restarts maybe 8 of 10 times I try to connect to internet. It also restarts when ADSL modem is connected to PC and I try to reinstall my "Local Area Network" Connection, and also when I try to change my TCP/IP address from manual to automatic (only with zone alarm INSTALLED and siemens modem PLUGGED IN).
Ever time PC restarts in this case, an minidump file is created in windows/minidump/ folder. I've installed "Debugging tools from Windows" and here is minidump info it shows:
I'm not very familiar to minidump reading so if could someone give me an note what could be the problem.
Tnx in advance
I have ADSL Siemens C-010I Ethernet modem. OS is Windows XP SP2 with latest hotfixes. When I install Zone Alarm (any version), almost every time I try to connect on internet my PC restarts. (even on the clean install of windows xp). With other firewalls it is ok.
I tried same WinXP installation on my laptop and installed Zone Alarm and there is no problem with laptop. So it must be smthn inside PC. I have 2 LAN cards on PC (Nvidia & Realtek) and comp restarts with both of them. I tried to change memory slots, remove all cards from PCI slots and nothing helped.
HINT: It restarts maybe 8 of 10 times I try to connect to internet. It also restarts when ADSL modem is connected to PC and I try to reinstall my "Local Area Network" Connection, and also when I try to change my TCP/IP address from manual to automatic (only with zone alarm INSTALLED and siemens modem PLUGGED IN).
Ever time PC restarts in this case, an minidump file is created in windows/minidump/ folder. I've installed "Debugging tools from Windows" and here is minidump info it shows:
Code:
Microsoft (R) Windows Debugger Version 6.6.0007.5
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini110206-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: *** Invalid ***
****************************************************************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
****************************************************************************
Executable search path is:
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows XP Kernel Version 2600 (Service Pack 2.2096) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0x804d7000 PsLoadedModuleList = 0x80559a40
Debug session time: Thu Nov 2 23:43:28.109 2006 (GMT+1)
System Uptime: 0 days 0:03:43.716
*********************************************************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
*********************************************************************
Unable to load image ntoskrnl.exe, Win32 error 2
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
................................................................................................................................
Loading User Symbols
Loading unloaded module list
........
Unable to load image wanarp.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for wanarp.sys
*** ERROR: Module load completed but symbols could not be loaded for wanarp.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 100000D1, {321c359b, 2, 1, 81b7b028}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
*** WARNING: Unable to verify timestamp for TDI.SYS
*** ERROR: Module load completed but symbols could not be loaded for TDI.SYS
Probably caused by : wanarp.sys ( wanarp+5402 )
Followup: MachineOwner
---------
I'm not very familiar to minidump reading so if could someone give me an note what could be the problem.
Tnx in advance