Hello. I'm new on this site so hi to everyone and I hope you can help. I've seen a few posts along these lines but not exactly the same so -
Got a new PC from Evesham a couple of weeks ago - Core Duo E6400 / 2GB RAM . Worked fine but was supposed to have 2 x 200GB HD but only one fitted.
Evesham sent engineer with new drive on Tuesday.
But he couldn't physically installl the drive as intended as he wasn't given a bracket (the front panel USB cables inhibit installing it horizontally in the cage below fitted HD).
It was agreed that he would set the disk up on the system and arrange for the bracket and fixings to be sent out for me to fit myself.
Meanwhile the drive sits on the worksurface at the side of the case ( side panel is removed - who mentioned EMC ? ).
Engineer left disk to format - which it did . No apparent problem and PC used as normal.
But later I needed to Restart the PC when I was setting up some audio I/O.
The PC shut down but did not restart.
Testing / Observation since shows that it won't run successfully from Restart or if even I Turn Off then power back on within a short time ( I'm talking a minute or more - plenty of time for PSU to discharge etc.)
It always starts up but will shut off completely after a variable period - sometimes it will get through to showing desktop icons and it appears to be fine but then turns off.
When I say turn off I mean the power just goes off - fans ( case and processor / graphics ) stop.
It is fine after a while - It's fine first turn on after I get home from work and when I've tried it first thing in morning. I left it for an hour the other evening and that was okay.
I tried a restart end of yesterday evening and it started to run CHKDSK then turned off when that was running. Started okay this morning ( although I only left it on about 5 mins as I was leaving for work ).
The engineer did have to put an extending piece of power cabling in for the second disk drive.
Called Evesham support and it was suggested to perform a 'PSU Discharge' - unplug mains cable and hold front panel power in for 30 sec. and also go into BIOS and look at change ACPI SETTING s1/s3 although the guy didn't say which one should be correct.
I wasn't with PC at the time but will try asap - but it's not easy as if it fails 'll need to wait a good while beforre it works again !
I did the PSU discharge before first turn on last night but that usually work anyway and the restart still failed.
It's sounding more like an issue with the added HD / power cabling to me.
At first i was thinking it was a bad idea to disbale the Realtek 'device' for the onboard soundcard function. But I since re-enabled that and problem is the same.
This may be a daft question but is it a bad idea to just unplug the SATA and/or power for the second HD and try that or will the system throw up loads oferrors because it should have the HD.
If I don't sort it this evening I'll call Evesham support tomorrow when I am in front of the PC but any input appreciated.
Thanks
Robert
Got a new PC from Evesham a couple of weeks ago - Core Duo E6400 / 2GB RAM . Worked fine but was supposed to have 2 x 200GB HD but only one fitted.
Evesham sent engineer with new drive on Tuesday.
But he couldn't physically installl the drive as intended as he wasn't given a bracket (the front panel USB cables inhibit installing it horizontally in the cage below fitted HD).
It was agreed that he would set the disk up on the system and arrange for the bracket and fixings to be sent out for me to fit myself.
Meanwhile the drive sits on the worksurface at the side of the case ( side panel is removed - who mentioned EMC ? ).
Engineer left disk to format - which it did . No apparent problem and PC used as normal.
But later I needed to Restart the PC when I was setting up some audio I/O.
The PC shut down but did not restart.
Testing / Observation since shows that it won't run successfully from Restart or if even I Turn Off then power back on within a short time ( I'm talking a minute or more - plenty of time for PSU to discharge etc.)
It always starts up but will shut off completely after a variable period - sometimes it will get through to showing desktop icons and it appears to be fine but then turns off.
When I say turn off I mean the power just goes off - fans ( case and processor / graphics ) stop.
It is fine after a while - It's fine first turn on after I get home from work and when I've tried it first thing in morning. I left it for an hour the other evening and that was okay.
I tried a restart end of yesterday evening and it started to run CHKDSK then turned off when that was running. Started okay this morning ( although I only left it on about 5 mins as I was leaving for work ).
The engineer did have to put an extending piece of power cabling in for the second disk drive.
Called Evesham support and it was suggested to perform a 'PSU Discharge' - unplug mains cable and hold front panel power in for 30 sec. and also go into BIOS and look at change ACPI SETTING s1/s3 although the guy didn't say which one should be correct.
I wasn't with PC at the time but will try asap - but it's not easy as if it fails 'll need to wait a good while beforre it works again !
I did the PSU discharge before first turn on last night but that usually work anyway and the restart still failed.
It's sounding more like an issue with the added HD / power cabling to me.
At first i was thinking it was a bad idea to disbale the Realtek 'device' for the onboard soundcard function. But I since re-enabled that and problem is the same.
This may be a daft question but is it a bad idea to just unplug the SATA and/or power for the second HD and try that or will the system throw up loads oferrors because it should have the HD.
If I don't sort it this evening I'll call Evesham support tomorrow when I am in front of the PC but any input appreciated.
Thanks
Robert
