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Periodic rebooting from a bugcheck -- minidumps attached

By genkallos
Sep 8, 2008
  1. Hello,

    I am running Windows XP and have been experiencing periodic rebooting of my OS for the past few months. Our IT department even swapped my hard drive into a different laptop, but I am still experiencing the rebooting.

    There is no error or warning, the computer just reboots itself.

    This is the error I see in the System Event Log:

    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000e3 (0x855951b8, 0x857d3378, 0x8632cbc0, 0x00000003). A dump was saved in: C:\WINDOWS\Minidump\Mini082508-01.dmp.

    I read in previous threads that this may be due to old drivers, but I do not know how to identify which driver could be causing the issue.

    I have attached the last few minidumps. Can someone please help me?

    Here is some information that may be helpful:

    System:
    Microsoft Windows XP
    Professional
    Version 2002
    Service Pack 2

    Computer:
    Intel Core 2 Duo CPU
    T7500 @ 2.20GHz
    2.19 GHz, 0.99 GB of RAM
    Physical Address Extension
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your errors are 0xE: RESOURCES_NOT_OWNED This is from Microsoft --

    SYMPTOMS
    You may receive the following error message on a blue screen when the NTFS file system is stressed: Stop 0x000000E3 RESOURCE_NOT_OWNED

    CAUSE
    This problem can occur because there is a timing problem with the Ntfs.sys file, which may cause a resource to be released even though you did not acquire it.

    * Now the driver cited is SYMEVENT.SYS which belongs to Norton Security Suit. I suggest either updaing or uninstalling-reinstalling to see if you gains stability.

    * Also, run Chkdsk in your Run box found in your start menue.
     
  3. genkallos

    genkallos TS Rookie Topic Starter

    Thank you Route44.

    I ran chkdsk and these are the results:

    C:\>chkdsk
    The type of the file system is NTFS.

    WARNING! F parameter not specified.
    Running CHKDSK in read-only mode.

    CHKDSK is verifying files (stage 1 of 3)...
    File verification completed.
    CHKDSK is verifying indexes (stage 2 of 3)...
    Deleting index entry MSS.log in index $I30 of file 76738.
    Deleting index entry MSS046B6.log in index $I30 of file 76738.
    Deleting index entry MSStmp.log in index $I30 of file 76738.
    Index verification completed.

    Errors found. CHKDSK cannot continue in read-only mode.

    I am looking into uninstalling and reinstalling Symantec Antivirus.
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Keep in mind that Norton is notorious for leaving remnants of itself behind. I suggest going to their website and using their removal tool and then doing a fresh install.

    You could have some corrupte NTFS files but lets see what happens when you work with Norton. By the way, there are a whole lot better options than Norton.
     
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