Hiya, My partner and I have been together for 8+ years. When we first meet I was 200 miles away so we used to chat via Googlemail. We also downloaded Picasa for our photographs, which was permanently signed in. My partner's hard drive crashed and he's had to have a new hard drive put in. Now he can't remember what password he used to sign into Googlemail which is also used for Picasa and doesn't have a backup of any of his photographs. According to the Picasa forum, unless you have uploaded your photographs into web albums your photographs are lost. When we try to access his Googlemail account saying we can't remember the password, it comes up with millions of questions which we are sure we never set up. Unfortunately, my partner has relied upon his memory for his password and can't remember it. Is it true that unless you have made web albums, you have lost your photographs forever? We always thought Picasa was virtual and that you couldn't lose your photogrraphs. Compused.