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Please help! atkimap.sys BSOD's

By lf036447
Feb 28, 2012
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  1. Experiencing BSOD's At random. Mainly when playing games. I have done clean installs on all drivers. At first i thought it was bad ati drivers. I have updated and rolledback to drivers from over a year ago.

    Whocrashed does not suggest hardware problems but cannot tell me which driver is the problem. I am hoping someone here may know.

    Please find attached 2 minidumps and my DXdiag file. Sorry for the .zip file. They were 269kb each :(
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What are your complete system specs including the power supply's make and model? Are you over-clocking? The 2 minidumps are the same:
    SYSTEM_SERVICE_EXCEPTION
    Ntoskrnl.exe


    Go here:
    http://www.techspot.com/vb/topic51365.html

    Test the memory and hard drive per the instructions
     
  3. lf036447

    lf036447 TS Rookie Topic Starter

    Thank you Tmagic for replying.

    Speccs

    Asus M4aA87TD EVO
    AMD Phenom II black edition 3.2ghz
    Corsair vengence 1600mhz x 6 gig
    Corsair TX650 with 52amps on a 12v rail
    Radeon HD 5770 1 gig ram 4800mhz

    No overclocking. I gave 2 mini dumps as those are the ones im experiencing. I have added 2 more mini dumps.

    I have already done a full windows memtest which showed zero errors. I have also scanned all of my hard disks for errors and found none. I have done anti virus scans and checked for malware.
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The minidumps only point to general instability now. No mention of ATI drivers any more. You have done the hardware tests, now it may be time to "play" with the bios settings a bit. Try raising the Memory Voltage a notch or two. The new minidumps:
    IRQL_NOT_LESS_OR_EQUAL
    Ntoskrnl.exe


    Are the BSOD's still seen only when playing games? Have you checked the PC for over-heating?
     
  5. lf036447

    lf036447 TS Rookie Topic Starter

    I have monitored the temp with asus AI suite. cpu never goes above 50. Here is what whocrashed gives me.

    On Tue 28/02/2012 23:28:33 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\022812-22027-01.dmp
    This was probably caused by the following module: atikmpag.sys (atikmpag+0x8DFD)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF88006D75DFD, 0xFFFFF8800B773BA0, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\drivers\atikmpag.sys
    product: AMD driver
    company: Advanced Micro Devices, Inc.
    description: AMD multi-vendor Miniport Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).





    On Tue 28/02/2012 22:37:18 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\022812-18564-01.dmp
    This was probably caused by the following module: win32k.sys (win32k+0x20594C)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF9600028594C, 0xFFFFF8800B36BC10, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\win32k.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Multi-User Win32 Driver
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.




    Now, I have updated, removed my USB drivers which no joy so i am unsure what it is refering too. Bios setting wise i have had to put the voltage up to get the 1600mhz. The RAM wants 1.8v.

    I have also flashed and updated the bios also with no joy. I will do something like update drivers or run a scan and it will appear to be fixed for a day or so. then it will happen again.

    The frequency of it is odd. Yes only 3d games so far. SWTOR and need for speed shift 2. Not happened while I have been watching programs via VLC player or while surfing the net.
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    I know you don't want to hear this, but if it is possible, try another video card...
     
  7. lf036447

    lf036447 TS Rookie Topic Starter

    Well i have upgradede to whocrashed pro. The driver that is showing 90% of the time is ATIKMPAG.sys which it claims is from a AMD mini port driver. Any ideas what device that is specifically?

    I would like to try removing that driver and see what happens. I dont mind loosing some USB's. I cannot see it being the GFX Card. Its under a year old and a good price was paid.

    This is my first mobo using the AMD chipset. I have tried to limit how much of them i have had to install. the same with the ati drivers.
     
  8. lf036447

    lf036447 TS Rookie Topic Starter

    Right!

    I have gone through the device manager and found the driver is being used by the gfx card. Also found some posts matching mine but different gfx card models.they were all solved with driver changes. But i am already on the most up to date. so where do i turn? :p
     

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