Please Help -BSOD!!

By Jayakrishna
Nov 22, 2006
  1. Hi Guys,

    Need some urgent help,I have a - Proliant ML570 G2, running Windows Server 2003-Std Edition blue screening very it has BSODed 3 times. I did try to Debug and it points to a driver - intelppm.sys. I have no clue about this driver. Did search Google,got some hits for Virtual PCs(this server is not a Vitrual Server).No one is talking about a 2003 Server blue screening because of intelppm.sys.

    Am pasting the Dump analysis here. Please help me out.

    7: kd> ! analyze -v
    * *
    * Bugcheck Analysis *
    * *

    A fatal Machine Check Exception has occurred.
    KeBugCheckEx parameters;
    x86 Processors
    If the processor has ONLY MCE feature available (For example Intel
    Pentium), the parameters are:
    1 - Low 32 bits of P5_MC_TYPE MSR
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of P5_MC_ADDR MSR
    4 - Low 32 bits of P5_MC_ADDR MSR
    If the processor also has MCA feature available (For example Intel
    Pentium Pro), the parameters are:
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    IA64 Processors
    1 - Bugcheck Type
    1 - MCA_ASSERT
    SAL returned an error for SAL_GET_STATEINFO while processing MCA.
    SAL returned an error for SAL_CLEAR_STATEINFO while processing MCA.
    4 - MCA_FATAL
    FW reported a fatal MCA.
    SAL reported a recoverable MCA and we don't support currently
    support recovery or SAL generated an MCA and then couldn't
    produce an error record.
    SAL returned an error for SAL_GET_STATEINFO while processing INIT event.
    SAL returned an error for SAL_CLEAR_STATEINFO while processing INIT event.
    0xE - INIT_FATAL
    Not used.
    2 - Address of log
    3 - Size of log
    4 - Error code in the case of x_GET_STATEINFO or x_CLEAR_STATEINFO
    AMD64 Processors
    1 - Bank number
    2 - Address of MCA_EXCEPTION structure
    3 - High 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    4 - Low 32 bits of MCi_STATUS MSR for the MCA bank that had the error
    Arg1: 00000000
    Arg2: f775d2b0
    Arg3: b2000000
    Arg4: 1020080f

    Debugging Details:

    NOTE: This is a hardware error. This error was reported by the CPU
    via Interrupt 18. This analysis will provide more information about
    the specific error. Please contact the manufacturer for additional
    information about this error and troubleshooting assistance.

    This error is documented in the following publication:

    - IA-32 Intel(r) Architecture Software Developer's Manual
    Volume 3: System Programming Guide

    Bit Mask:

    MA Model Specific MCA
    O ID Other Information Error Code Error Code
    VV SDP ___________|____________ _______|_______ _______|______
    AEUECRC| | | |
    LRCNVVC| | | |
    ^^^^^^^| | | |
    6 5 4 3 2 1

    VAL - MCi_STATUS register is valid
    Indicates that the information contained within the IA32_MCi_STATUS
    register is valid. When this flag is set, the processor follows the
    rules given for the OVER flag in the IA32_MCi_STATUS register when
    overwriting previously valid entries. The processor sets the VAL
    flag and software is responsible for clearing it.

    UC - Error Uncorrected
    Indicates that the processor did not or was not able to correct the
    error condition. When clear, this flag indicates that the processor
    was able to correct the error condition.

    EN - Error Enabled
    Indicates that the error was enabled by the associated EEj bit of the
    IA32_MCi_CTL register.

    PCC - Processor Context Corrupt
    Indicates that the state of the processor might have been corrupted
    by the error condition detected and that reliable restarting of the
    processor may not be possible.

    BUSCONNERR - Bus and Interconnect Error BUS{LL}_{PP}_{RRRR}_{II}_{T}_err
    These errors match the format 0000 1PPT RRRR IILL

    Concatenated Error Code:

    This error code can be reported back to the manufacturer.
    They may be able to provide additional information based upon
    this error. All questions regarding STOP 0x9C should be
    directed to the hardware manufacturer.

    BUGCHECK_STR: 0x9C_IA32_GenuineIntel




    LAST_CONTROL_TRANSFER: from 80a5cbd8 to 80827451

    f7775280 80a5cbd8 0000009c 00000000 f77752b0 nt!KeBugCheckEx+0x1b
    f77753b4 80a5486f f776ffe0 00000000 00000000 hal!HalpMcaExceptionHandler+0x11e
    f77753b4 bae2aca2 f776ffe0 00000000 00000000 hal!HalpMcaExceptionHandlerWrapper+0x77
    f78e2d50 8088d262 00000000 0000000e 00000000 intelppm!AcpiC1Idle+0x12
    f78e2d54 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0xa


    bae2aca2 6a00 push 0


    SYMBOL_NAME: intelppm!AcpiC1Idle+12

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: intelppm

    IMAGE_NAME: intelppm.sys


    FAILURE_BUCKET_ID: 0x9C_IA32_GenuineIntel_intelppm!AcpiC1Idle+12

    BUCKET_ID: 0x9C_IA32_GenuineIntel_intelppm!AcpiC1Idle+12

    Followup: MachineOwner

    Also,when the server is coming up after bug check,It does post error's related to Fibre channel,as below

    Event Type: Error
    Event Source: Storage Agents
    Event Category: Events
    Event ID: 1215
    Date: 11/22/2006
    Time: 11:26:18 AM
    User: N/A
    Computer: DCASAPP006
    Fibre Channel Controller Status Change. The Fibre Channel Controller in Slot 6 has a new status of 6.
    (Host controller status values: 1=other, 2=ok, 3=failed, 4=shutdown, 5=connectionDegraded, 6=connectionFailed)
    [SNMP TRAP: 16028 in CPQFCA.MIB]

    Please assist

    Thanks in Advance

  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    Intelppm.sys is the CPU driver. I've had the same error on my system (AMD), the solution was to uninstall the CPU driver.

    The AMD CPU driver is only required if you use Cool 'n' Quiet (power management), if you uninstall it, Windows will use it's own driver. I'm assuming that Intel is the same, you only need the driver for the power management feature (SpeedStep).
  3. Jayakrishna

    Jayakrishna TS Rookie Topic Starter

    Hi Peter,

    Many Thanks for your suggestion. Would like to confirm that-Disabling this driver will not affect the server in no other way other than power management feature (SpeedStep)


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