hey i'm having as TON of trouble with my dialup internet connection, and desperately could use some help, please. i've posted about this before recently, and have tried a few fixes based on the replies i got, but nothing has helped. the problem is that i'm getting disconnected frequently, and have no idea why. it generally happens every 5-12 minutes. my isp is wal-mart connect (yeah, i know -- goofy!), and it usually connects at 50666. this started happening about 3 weeks ago, and is now a guaranteed occurrence every time i go online. i haven't changed anything about the system, phone jack or phone cord before the problem started. we did move the computer to a different spot in the same room, but didn't start having this problem until a couple weeks after that move. in the interim, the internet connection worked fine. there's another pc in the house, using the same isp, that hasn't had any trouble staying connected. it has a us robotics modem. the old modem was a broadxent hcp 56k winmodem. people online advised me that winmodems can be pretty crappy & that the driver might be corrupted. i tried updating the driver by uninstalling it in the control panel, restarting & letting windows re-find & reinstall the driver. that didn't help. plus -- the process was pretty ambiguous, and i couldn't tell if a new driver had really been installed or not. the "driver" tab in the modem's "properties" window always seems to say the same thing about "microsoft digitally signed" driver, blah blah blah, no matter how many times i tried to update it. perhaps they really were either different drivers or different installs of the same driver, but i really couldn't tell. so i ran this "listmodem" application, learned more about the modem & got a generic driver from conexant, whose chips this modem used. again -- the update ended up kinda ambiguous, the "driver" window still read "microsoft digitally signed," and nothing improved with the connections being dropped. some guys online thought the modem itself might be bad, so per that advice, and the apparently good reputation of us robotics modems, i got a used 3cp5610a hardware modem from a guy on ebay. i installed the new modem card yesterday, taking care to ground myself to the chassis, and upon startup, it autodetected fine & could go online fine. but it's still having the same problem, even with the new modem. i went to usr's website yesterday on the "good" computer & downloaded their "control center" software, with the intention of upgrading the driver and flashing the modem's rom to the v92 standard. the control center installed ok, downloading the update went ok (got disconnected once during the transfer, but it went thru ok on the 2nd try), and the dialog boxes indicated that the flashing process went fine. but i've still got the same disconnect problem, and on top of that, if anything, this usr modem is a lot slower that the previous one. i thought hardware modems were supposed to be faster than winmodems. and i doubt this second modem is physically bad, even though used, because they're both displaying similar symptoms. however, ever since installing this new modem yesterday, i am getting some funny messages, short of actual disconnects, about "action cancelled" & "being unable to link to the page i requested." it's like this modem really chokes easily. we have norton systemworks 2003 on this pc, and the automatic virus definition update seems to happen pretty regularly (although a deliberate "live update" has failed for me a couple times today because i can't stay online long enough to download the files), and we run the virus scanner every week or two, so i assume the virus protection is pretty much up to date. we also run ad-aware at about the same frequency (although it's probably been a while since we've tried to update its definition files), and have used spybot, although we don't know how to update its definition files. as far as i know, unless i'm missing something, we should be pretty clear on viruses & spyware. the norton software always says that no viruses were detected. also -- changing local isp access numbers makes no difference. i swapped out the phone cord this morning, and that made no difference, either. i also turned the graphics acceleration to zero, which i'd seen something somewhere about it being able to possibly interfere with the modem. no change. here's the system configuration, per aida32, a few minutes ago: win xp pro, w/sp2 athlon xp 1733mhz 2100+ processor msi kt3 ultra2 mobo (5 pci, 1 agp, 1 cnr, 3 dimm, onboard audio) via vt8367 apollo kt333 chipset 768mb ddr sdram ami bios (9-11-02) nvidia geforce4 mx440 w/agp 8x video card (64mb) floppy drive western digital wd1200jb hd (120gb, i think) " " wd400bb hd (40 gb, i think) cdrw 52 x 24 partitions: c: 114431mb (99412 free) e: 38162mb (25886 free) us robotics 56k fax pci modem i just ran "listmodem" on the new modem, and it returns info about the modem being an "unknown" brand & model, hcf type, with no win xp inbuild support. i got this copy of listmodem from conexant's website, so perhaps it can't recognize usr modems. i'm very sorry for this being such an extremely long post, but am trying to be very specific about the problem & attempted fixes thus far, so as to offer you all the info you might need on this problem. hellllllpppp! thanks for any help you can offer. drew j.