To whom it may concern:
Specs for my infected computer:
Hewlett Packard HP Pavillion dv6000
AMD Athlon 64 X2 Dual Core Processor
1GB RAM (don't know the brand)
100 GB hard drive, unpartitioned
NVIDIA GeoForce Go 6150
Despite the fact I have up to date Norton protection on my computer (which I run no less than every two days as I am an Internet consultant who has to occasionally access unsafe networks or am exposed to infected files to help my clients), I appear to have been infected with some malware. (Though from doing some research, it looks as if Norton may caused or exposed me to the infection - is this true?)
Last night's Norton scan found Hacktool (no .extension, just Hacktool) in a file that's been clean on all previous scans (the file in question was a zip file that contained a utility to retrieve my Windows XP key - I only ran it once and I can't remember the name now). Normally, I don't access a whole lot through this machine, but I had to download some tools to demonstrate them to a client over the last two days. However, these were trusted sources and tools (things like CoffeeCup software and NitroPDF product trials), so I'm not 100% sure where I might have picked Hacktool up.
I have noted no specific symptoms - the system runs cleanly and quickly. The only irregularity was yesterday morning I had some difficulties logging into a wireless hotspot where I was meeting a client - the computer locked up after I tried to run a program that had a JRE dependency. I thought perhaps, though, it was a problem with the JRE and dismissed it.
After the Norton scan, I deleted the file in question since Norton couldn't remove it. I then did some research, and followed the instructions in your "Viruses/SpyWare/Malware preliminary instructions thread".
Please note that once I got to these steps after running the other tools, The Anti-Rootkit tool detected no Rootkit issues, and SS&D detected no threats.
Per your instructions, I am attaching a HijackThis log, an AVG anti-spyware log, and a ComboFix log. I am unsure how to read the HijackThis log or ComboFix log since I am not a security specialist, but the AVG Antispyware log only detected some medium-level tracking cookies which I have deleted.
Could someone please review my logs and tell me how badly I've been infected and if I can possibly repair the damage? Normally, I would just format and start over, but I bought this machine about two months ago and downgraded from Vista. The downgrade was a royal pain in the derriere and I don't want to go through it again if at all possible.
Thanks in advance for any help.
Specs for my infected computer:
Hewlett Packard HP Pavillion dv6000
AMD Athlon 64 X2 Dual Core Processor
1GB RAM (don't know the brand)
100 GB hard drive, unpartitioned
NVIDIA GeoForce Go 6150
Despite the fact I have up to date Norton protection on my computer (which I run no less than every two days as I am an Internet consultant who has to occasionally access unsafe networks or am exposed to infected files to help my clients), I appear to have been infected with some malware. (Though from doing some research, it looks as if Norton may caused or exposed me to the infection - is this true?)
Last night's Norton scan found Hacktool (no .extension, just Hacktool) in a file that's been clean on all previous scans (the file in question was a zip file that contained a utility to retrieve my Windows XP key - I only ran it once and I can't remember the name now). Normally, I don't access a whole lot through this machine, but I had to download some tools to demonstrate them to a client over the last two days. However, these were trusted sources and tools (things like CoffeeCup software and NitroPDF product trials), so I'm not 100% sure where I might have picked Hacktool up.
I have noted no specific symptoms - the system runs cleanly and quickly. The only irregularity was yesterday morning I had some difficulties logging into a wireless hotspot where I was meeting a client - the computer locked up after I tried to run a program that had a JRE dependency. I thought perhaps, though, it was a problem with the JRE and dismissed it.
After the Norton scan, I deleted the file in question since Norton couldn't remove it. I then did some research, and followed the instructions in your "Viruses/SpyWare/Malware preliminary instructions thread".
Please note that once I got to these steps after running the other tools, The Anti-Rootkit tool detected no Rootkit issues, and SS&D detected no threats.
Per your instructions, I am attaching a HijackThis log, an AVG anti-spyware log, and a ComboFix log. I am unsure how to read the HijackThis log or ComboFix log since I am not a security specialist, but the AVG Antispyware log only detected some medium-level tracking cookies which I have deleted.
Could someone please review my logs and tell me how badly I've been infected and if I can possibly repair the damage? Normally, I would just format and start over, but I bought this machine about two months ago and downgraded from Vista. The downgrade was a royal pain in the derriere and I don't want to go through it again if at all possible.
Thanks in advance for any help.
