Not sure whether this should go under security and the web or here but I think that it has elements of both. My friend was having a lot of problems with viruses on his computer so he had left it until I could have a look for him, only problem is his sister went on his computer last night and everytime that AVG free sent up a warning she just ignored it. When he turned it on this morning it just crashed on him, he has tried to use system restore but when he goes to use the last good config it crashes out and gives him the error, "the section IDA_CREATE_USER_DRIVE does not contail a valid dialog template" He doesnt have recovery discs for this HP Pavillion because he wasnt supplied any, the recovery was on a partition on the hard drive. He is not able to give me any system specs other than its an HP Pavillion, 200gb hard drive, running xp sp2. Unfortunately I wont be able to get there for a few days so if anyone has any idea on how to at least get him started up then it would be muchly appreciated.