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Problem BSoD After install RAM DDR3L beside my Existing RAM (DDR3)

By Jossie
Aug 23, 2016
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  1. Hello,

    My Hardware Spec in HP 431:
    RAM Visipro 4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
    MB: Intel HM65
    Processor Intel Core i3 2310M

    Problem:
    I have installed Corsair RAM
    4GB DDR3L SODIMM Memory (CMSO4GX3M1C1600C11)
    it is only work on Safe Mode, everything clear nothing problem happen total memory 8.00 Gb. But, when I came load in normally booting windows, it won't go normal and start a Blue screen.

    I;ve got error message when log on Windows 7 Ultimate
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: f4
    BCP1: 0000000000000003
    BCP2: FFFFFA8008133B30
    BCP3: FFFFFA8008133E10
    BCP4: FFFFF800031DFF40
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\082416-41059-01.dmp
    C:\Users\io\AppData\Local\Temp\WER-99388-0.sysdata.xml

    Thanks in advance,
     
  2. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,656   +309

    Pleased review http://support.hp.com/us-en/document/c00820047#AbT1

    Memory may be a close but not exact match.... if function returns to notebook after the new stick is removed, it is likely that it is not a totally compatible match...is the new memory stick listed by HP as being tested and compatible?
     
  3. Jossie

    Jossie TS Rookie Topic Starter

    Thanks Mr. Cycloid Torus..But, why in safe mode the "New Ram'' seem okay ?
    Info: I just take memtest86, it took 12 hours
     
  4. Cycloid Torus

    Cycloid Torus TS Evangelist Posts: 1,656   +309

    Then you may find your answer here ==> https://answers.microsoft.com/en-us...4/e3e458ae-adce-49a9-b9e1-e470dbc41300?auth=1 (it has many posts marked as 'answer')

    Troubleshooting is more about process. Keep good notes, prove what is 'good', isolate and identify what is bad.
    SAFE mode is different from CLEAN boot and the distinction can help...CLEAN merely removes all non-Microsoft services while SAFE cuts what runs to the lowest possible level (eliminates 'acceleration', etc.) See ==> https://answers.microsoft.com/en-us...ean-boot/cfd27f3d-37af-4385-81de-23cb5923df9b

    I think what you proved with the overnight memtest in safe mode is that the new RAM is functional and a close match to your original stick. Since the problem arose with the introduction of the new RAM, it is still likely to be the issue.

    Carefully check full specifications for both sticks - not just voltage and timing, but alsoorganization of the individual memory chips and if there is a difference in capabilities. I solved one case by switching the sticks - the weaker one first so the system would be set to that. Another required a very tiny boost to voltage - as I had purchased RAM which matched "spec", but was not tested on the motherboard by its manufacturer.

    Nice post "answer" here ==> http://www.tomshardware.com/forum/278889-30-mixing-brands-system
     
  5. Jossie

    Jossie TS Rookie Topic Starter

    Thanks. SOLVED
     

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