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Problem connecting to Google

By RD800
Sep 10, 2007
  1. I am using a Netgear WGT624 v3 router. I have a desktop attached to it directly through the LAN card and I use my laptops to get the wireless network. When I use the desktop I can go to the Google pages, and the other Google related services like (Google talk, Google updater, etc.). But, if I am using the laptop through wireless network I cannot connect to those web sites.

    Strangely, if I connect my computer directly to the router with a LAN card, I can connect to those sites and services. I took my computer to my friend’s place who uses a different wireless router, and there I was able to connect to Google through wireless network.

    I restored the computer to the original factory settings and still I am having the same problem. I have Windows XP home edition – service pack 2, Ad Aware 2007 (free version) and Symantec Anti Virus 10.1.5. I am using Firefox, but if I use IE, I still get the same problem. I also tried to clear DNS cache by running the "ipconfig /flushdns" command from MS-DOS. Can anyone help me fix this problem? Thanks,
     
  2. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    This sort of problem is usually related to a firewall or the security settings in Internet Explorer (IE).
    Try turning off the firewall pro tem to see.
    IE - go to tools > internet settings > security > restricted sites and check that google is not listed.
     
  3. RD800

    RD800 TS Rookie Topic Starter

    Thank you. I checked. But nothing there. It says "No sites in this zone".
    Any other ideas,
     
  4. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    I have to admit I'm foxed by this one. Any of the gurus got any ideas?
     
  5. RD800

    RD800 TS Rookie Topic Starter

  6. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    Interesting - maybe this is caused by the firewall in the router. I would try resetting the router back to exfactory and reconfiguring it.
     
  7. RD800

    RD800 TS Rookie Topic Starter

    I went to the routerlogin.net and used my login and password. But, did not find anything in the blocked list. But, is there a way I can set the router back to ex factory settings? Thanks,
     
  8. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    Before you reset the router, turn off the security, firewall and NAT if you can and then see if there is a change.
    Otherwise, there are usually 2 ways. First it a reset button on the back/underneath of the router, Press and hold for a count of 20. Note you may need something a bit longer than a biro to reach in.
    Second, look in the system settings and there should be a factory reset option.
     
  9. RD800

    RD800 TS Rookie Topic Starter

    I reset the router. Then google worked for a while. Now it's back giving me the problems again. I cannot go to google.com, but I can chat with g talk. (at least for now). Really wierd. Any more thoughts. Thanks,
     
  10. jobeard

    jobeard TS Ambassador Posts: 9,322   +621

  11. RD800

    RD800 TS Rookie Topic Starter

    When trying to do - PING $GATEWAY
    I get a error
    "Ping request could not find host $gateway. Please check the name and try again."

    When trying to PING WWW.GOOGLE.COM
    I am getting this error -
    "Pinging ww.1.google.com [64.233.169.103] with 32 bytes of data
    Request time out
    Ping statistics for 64.233.169.103 with 32 bytes of data
    Packets: Sent 4, Received 0, Lost 4 (100% loss)"

    Is there a way to fix these problems. Thanks,
     
  12. jobeard

    jobeard TS Ambassador Posts: 9,322   +621

    $GATEWAY is a symboli name for the ISP address to which your modem
    is attached. When looking at my config, it shows up as
    Default Gateway 75.82.128.1​

    so I would PING 75.82.128.1. This test shows that my ipconfig and the
    subnet mask is correct enough to at least talk to my isp

    From my ISP, google's addresses are:
    Name: www.l.google.com
    Addresses: 74.125.19.99, 74.125.19.104, 74.125.19.103, 74.125.19.147​
    but your address is another valid one from your side of the Internet
    Name: yo-in-f103.google.com
    Address: 64.233.169.103
    The ability to map www.google.com into a valid ip-address indicates your
    DNS settings are also valid! The usual problem is not finding the address
    while you are not able to ping the address :(

    The most likely candidate for the cause of this condition is a BLACK list on your system OR
    an errant firewall setting.
     
  13. AlbertLionheart

    AlbertLionheart TechSpot Chancellor Posts: 2,026

    The fact that it worked for a while before failing again makes me wonder about the router - perhaps it needs a BIOS update or maybe even replacing?
     
  14. jobeard

    jobeard TS Ambassador Posts: 9,322   +621

    the ability to resolve www.google.com into an ip-address shows that the
    link from the user to the isp is ok AND that a request to port 53 (ie dns) is
    open on the firewall.

    If ping fails on that address, then ICMP is being block by the router or the firewall.
     
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