Problem with videos?

By TornadoTK
Sep 5, 2006
  1. I'm just checking if this is a malware problem or not, but on occasion, my friends Explorer will crash randomly while uploading/opening videos.

    Can anyone give me a quick checkup to see if my friend has any common spyware?
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.

    Turn off system restore.(XP/ME only) See how here.>

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how here.>

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how here.>

    Go to add remove programmes in your control panel and uninstall anything to do with(if there).


    Close control panel.

    Open your task manager, by holding down the ctrl and alt keys and pressing the delete key.

    Click on the processes tab and end process for(if there).


    Close task manager.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE

    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)

    Click on the fix checked button.

    Close HJT.

    Locate and delete the following bold files and/or directories(if there).

    ALCXMNTR.EXE Search the system for this file and delete all instances of it.

    C:\Program Files\Viewpoint

    Reboot into normal mode, turn system restore back on and rehide your protected OS files.

    Other than the above, your friends HJT log is clean.

    Regards Howard :)
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