Problematic Internet Connection

[foreverdizzy]

I'm having a similar problem, and would love to have some help. I know this post is rather old, but hopefully someone can help. I currently have a pretty old desktop, but it's been good to me up until now. I have a compaq presario model 5102US.

My internet connection is always fine, and yet I cannot get to any websites, always showing the "page cannot be displayed" sign. After I restart, everything will by fine for a little while, about 5-10 minutes or so, and then the problem returns.

At first, I ran an adaware scan and a Norton scan (both are up to date). When that didn't work, I went as far as reformatting my whole computer. And still, no results. Then, I figured it may have been my network card, so I bought a new one. Still, nothing. If anyone could help, that would be great.

 

[momok]

Hi foreverdizzy and welcome to techspot. =)

Your post has now been moved to its own thread.
Have you checked with your ISP with regards to this problem? How about your modem?

Regards,
Your friendly momok =)

This thread is for the use of foreverdizzy only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.

 

[foreverdizzy]

Hi! Thanks for the lovely welcome =)
I don't think it's the modem because every other computer in my house seem to be working fine, and when I hook up the internet to my laptop, again, it seems to be working fine. It's just my desktop itself that keeps having trouble accessing the web.

 

[DelJo63]

use the system until your browser fails; then
get a command prompt
enter ipconfig /all >myip.txt
attach myip.txt to the follow-up post

also enter nslookup www.google.com >mylookup.txt
and attach it as well

(both with be in your Documents folder)

from this we can tell if it's your network vs. your browser

 

[foreverdizzy]

attachments

Here are the requested .txt files, and thanks so much taking the time to help!

 

[DelJo63]

ok; your TCP/IP settings are just fine so your system settings are correct.

However, you are suffering from a DNS request timed out, which is
not under your control.

I need the DNS address as seen in your router config.

Use your browser and access http://192.168.1.1/
login
and record the
Gateway address and the two DNS addresses

you can paste them into your follow-up.

 

[DelJo63]

your last DHCP lease shows:

Lease Obtained. . . . . . . . . . : Sunday, June 17, 2007 5:29:39 AM
Lease Expires . . . .. . . . . . . : Sunday, June 17, 2007 11:49:27 PM​

so your router will be dealing with this every day.

be sure you have the latest firmware for your make/model.

 

[foreverdizzy]

ok; your TCP/IP settings are just fine so your system settings are correct.

However, you are suffering from a DNS request timed out, which is
not under your control.

I need the DNS address as seen in your router config.

Use your browser and access http://192.168.1.1/
login
and record the
Gateway address and the two DNS addresses

you can paste them into your follow-up.

Sorry if this is a stupid question, but when accessed the given link and was requested the login information, I have no idea what my login information is or where it's from. Do I need to call my comcast provider to get it?

 

[DelJo63]

you're accessing the Router, not the modem, so Comcast is not involved.

Each manufacturer has a different default ip-address, admin-id and password so,
state your router make and model number -- hopefully it is still defaulted.

 

[foreverdizzy]

Thanks for the clarification, I found the information that I was looking for =)

The two DNS addresses:
68.87.73.242
68.87.71.226

The gateway address:
68.34.16.1

 

[DelJo63]

Thanks for the clarification, I found the information that I was looking for =)

The two DNS addresses:
68.87.73.242 <CAN'T TELL PRECISELY WHERE THIS IS LATED
68.87.71.226 <THIS ONE'S IN BOSTON

The gateway address:
68.34.16.1 <LOCATED in MARYLAND

my,

24 110 ms 109 ms 107 ms te-9-3-ur01.rockville.md.bad.comcast.net [68.86.252.201]
25 106 ms 106 ms 104 ms c-68-34-16-1.hsd1.md.comcast.net [68.34.16.1]​

these names do not instill any confidence!

the attachments are BAT files you can use to test connectivity when your
browser fails;
run->cmd /k->$scriptX.bat

save all three in your profile directory; mine is
\Documents and Settings\Jeff

and rename each by removing the trailing .TXT

pinggateway.bat shows you can reach your IPS
and the other two will show if your DNS is accessible.

NOTE: If you'r browser fails AND the pingdns* fails, then ALL your systems
will also fail.

 

[foreverdizzy]

when I ran the command, it said that it "is not an internal or external command, operable program or batch file."

does this mean I entered it in wrong?