I'm currently completing step 3 of the 8-step malware removal instructions but my firefox browser cannot connect to http://www.windowsupdate.com to check for any updates. it says "The connection was reset. The connection to the server was reset while the page was loading." but only does this when i try to connect to this update site. Also, my chrome browser is not functioning so i cannot try with that. Should i just skip this part and continue to next steps? any help would be appreciated. Thanks!