Hi,
I got some malaware on my computer and have been very ably assisted by the Malaware Forum.
I now have an issue with installing windows updates. Initially with KB3035490 and KB3023224. This has now been resolved after cleaning up my .NET framework.
I then tried to install update KB982670 which failed.
Then I commenced to follow Method I to reset windows update components. Installed and ran FixIt 50202. Came up with a message that CRYTSVC could not be stopped ...so I cancelled. Tried to follow the instructions give in 971058 https://support.microsoft.com/en-us/kb/971058 to manually reset Windows Update components. Unfortunately I missed the bit about backing up the registry
I followed
Bron from the Malaware forum suggested I run Tweaking.com's Windows Repair tool which I have done,
I still cannot install the .NET Framework 4 Client Profile......a fatal error occurs.
Also Windows update seems to be permanently off. I cannot change the settings.
Hope you can help
Thanks in advance
Suzie
I got some malaware on my computer and have been very ably assisted by the Malaware Forum.
I now have an issue with installing windows updates. Initially with KB3035490 and KB3023224. This has now been resolved after cleaning up my .NET framework.
I then tried to install update KB982670 which failed.
Then I commenced to follow Method I to reset windows update components. Installed and ran FixIt 50202. Came up with a message that CRYTSVC could not be stopped ...so I cancelled. Tried to follow the instructions give in 971058 https://support.microsoft.com/en-us/kb/971058 to manually reset Windows Update components. Unfortunately I missed the bit about backing up the registry
I followed
- Stop the BITS service, the Windows Update service, and the Cryptographic service. To do this, at a command prompt, type the following commands. Make sure that you press Enter after you type each command.
- net stop bits
- net stop wuauserv
- net stop appidsvc
- net stop cryptsvc
- Delete the qmgr*.dat files. To do this, at a command prompt, type the following command, and then press Enter:
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Bron from the Malaware forum suggested I run Tweaking.com's Windows Repair tool which I have done,
I still cannot install the .NET Framework 4 Client Profile......a fatal error occurs.
Also Windows update seems to be permanently off. I cannot change the settings.
Hope you can help
Thanks in advance
Suzie