Problems with browser & email cws.Qttasks ?

[Pazuzu]

I have had problems with Mozilla Firefox & Thunderbird. I ran Spybot S&D - it found a problem with Windows Security Center .AntivirusDisable Notify & I opted to fix.
CW Shredder found & removed cws.Qttasks but trying to update CWshrredder so far unsuccessful. I do have browser function now but still no email via Thunderbird .am wondering what to do now. I would post a HijackThis (AS A .TXt attachment) - but , trying to boot in safe mode results in the system freezing after a screen or two of files loading.
After trying to check for update CWS it was difficult to shut down - Task manager failed to end tasks & I had to power off.
Any ideas?

 

[IronDuke]

Have a read How to remove Begin2Search / CoolWebSearch and other Nasties.

 

[Pazuzu]

Thanks. At the moment I can't re-boot in safe mode. Using the F8 method & selecting option at top of list or the third (the one with command prompt) I get a screenful of lines the bottom one reads:-
multi(0)disk(0)r disk(0)partition(2)\WINDOWS\system32\DRIVERS\AGPcpq.SYS
During normal boot up there is a warning box saying that Norton 2005 won't work with repair & something about Install.

 

[IronDuke]

In place upgrade

Try following Rick's sticky.

 

[Pazuzu]

download & run AboutBuster

Have a read How to remove Begin2Search / CoolWebSearch and other Nasties.

I rebooted in safe mode & selected an option to use last known successful system configuration or instance of re-starting. I declined to accept that(I reognised it as a very old config) & booted again which gaver me a more recent config.
I will try Rick's sticky & try to get safe mode boot & a Hijack scan , but I just tried downloading AboutBuster from the link in the above & findthat it asks for a password when I click on update(it says database is missing).does anyone know anothe way to get buster up & runing? I tried searching the www.bleepingcomputer.com site but no success.

 

[Pazuzu]

Ditch norton & use AVG with Sygate spf ?

As my Norton 2005 needs renewal soon I am about to install the Sygate spf firewall & use AVG virus checker.
I see the message that Norton is not compatable with Repair when XP boots & suspect thet some conflict here is part of the problem.
Thunderbird is still not working - trying to get mail or send fails with no error message -the little green dots move left to right but nothing else seems to happen.
I have attached a recent HijackThis as a .txt

 

[Tedster]

reinstall norton. Disable the ant-virus component.

 

[Pazuzu]

Problem solved

Thanks to all. Disabled Norton Firewall -eureka! No more"Norton AntiVirus 2005 does not support the repair feature" & emails restored.

As for turning off the AntiVirus & going online I suggest that Clint Eastwood put it well :-"Do you feel lucky, punk?"

 

[Tedster]

I didn't say take out the anti-virus and go online. I SAID remove the norton anti-virus component and implied that you replace it with another.

Norton firewall is nortoriously troublesome. Remove it and replace it with zonealarm.
Norton utilities is a fine tool. I have used it for years.