Problems with Zone Alarm Firewall & Vista?

By macx
Jan 5, 2008
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  1. Friend of mine just called, he has a new laptop with Vista.

    I introduced him to this site and advised him to go thru the
    stickies on Internet Security, including suggesting he consider
    AVG Free, Zone Alarm firewall, etc etc.

    He downloaded & installed AVG Free OK, then went to Zone Alarm.

    He just called and said he got a blue screen with white squiggly
    lines all over it, shut it down and restarted with same results.

    I'm at work, am being blocked from Zone Alarm sites where I
    might find some info re Vista, anyone have any ideas?

    He doesn't have anything else that he's aware of, i.e. Norton etc.
    Anything in Vista to cause this, or isn't ZA firewall Vista compatible?

    Big issue - how to recover?

    Thanks!
  2. raybay

    raybay TechSpot Evangelist Posts: 10,716   +6

    Zone Alarm has been our prime install since 2000 with no problems until now. We now find it more trouble that it is worth. They have lost all their good design engineers, apparently.
    We no longer use Zone Alarm. We have switched to the free Comodo, though Cox doesn,t like it too much, and the paid Kerio. Both seem to work well for us in VISTA, as well.
  3. macx

    macx TechSpot Maniac Topic Starter Posts: 743

    Things never stay the same, do they?

    We found out his problem - he had installed, then uninstalled Norton,
    but had not deleted the Symantec auto update which showed up as
    a separate app and was still in there are the Norton uninstall.

    After starting him in safe mode (Vista wouldn't open in normal) I was
    able to go into Control Panel and delete that, then it restarted fine in
    normal.

    Just out of curiosity, if you don't mind, what specific problems do you now
    find in ZA?

    My friend doesn't like Vista, is thinking of going back to XP Home sp2.
    Would you still recommend not using ZA if he does?

    Thanks so much!!
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