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Programs failing to start

By BrainSmoothie
Jul 22, 2015
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  1. (A note to begin with, I've not had to troubleshoot a lot through forums, so if there are particular dumps/logs you need, please specify the full directory for a Windows 7 machine, thanks.)

    Yesterday, I ran into some problems with my Adobe products, Photoshop, After Effects, etc. wherein the program would begin to load, the splash screen would appear, but the program would give the "x has stopped working" error message and close down. It would always occur when the splash screen showed "Initializing", near the end of the load. I ended up uninstalling CS6, installing the trial for their 2015 product, CC, and this showed the same problem. I contacted adobe and they were less than helpful.

    I noticed that there were some other programs not opening. Namely a few games, and Blizzards Battle.net client. Again, a loading splash screen would appear, and during loading it would close down, except without an error message this time.

    I decided to download MalwareBytes, but this wouldn't load either. I tried downloading MalwareBytes Chameleon, to try and end any processes that might prevent MalwareBytes from opening. It did open, but failed to fix it. I rebooted in safe mode, and both Battle.net and MalwareBytes opened fine, however MalwareBytes didnt find any threats. (Edit: Photoshop also worked in safe mode)

    I reinstalled graphics drivers, which had no effect. I thought there may be corrupt windows files, so I used sfc /scannow to try and correct some files, and the response was "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log files". I went and checked the CBS logs, but my access was denied. I am the only administrator on the computer, and I made sure I had permissions to the file, but it still won't open.

    How do I view the CBS log, and what other things should I try to find out whats wrong?
     
  2. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    Start->search EVENTVWR.MSC

    in the Application Log, scroll for errors. The messages should give you insight to the problems
     
  3. BrainSmoothie

    BrainSmoothie TS Rookie Topic Starter

    Ok, so I've got some of the errors here, what sort of information am I looking for that might help me?
     
  4. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    Can you copy/paste a few as a reply?
     
  5. BrainSmoothie

    BrainSmoothie TS Rookie Topic Starter

    So there are quite a few from the source "SharedAccess_NAT" which say:

    "The DNS proxy agent was unable to allocate 0 bytes of memory. This may indicate that the system is low on virtual memory, or that the memory manager has encountered an internal error."

    And I don't believe there is any problem with the virtual memory in terms of settings. There is also plenty of space on the hard drive.

    Provider
    [ Name] Microsoft-Windows-SharedAccess_NAT
    [ Guid] {A6F32731-9A38-4159-A220-3D9B7FC5FE5D}
    [ EventSourceName] ipnathlp
    - EventID 31004
    [ Qualifiers] 0
    Version 0
    Level 2
    Task 0
    Opcode 0
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-07-23T16:15:49.000000000Z
    EventRecordID 233729
    Correlation
    -
    Execution
    [ ProcessID] 0
    [ ThreadID] 0

    Then there are the ones for Photoshop:

    Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
    Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
    Exception code: 0xc0000374
    Fault offset: 0x00000000000bfc22
    Faulting process id: 0x32b8
    Faulting application start time: 0x01d0c55de809f399
    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 2a9915a1-3151-11e5-b81a-0090f5d1b08c

    Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-07-23T15:40:39.000000000Z
    EventRecordID 123894
    Channel Application
    Computer Jeremy
    Security
    -
    EventData
    Photoshop.exe
    13.0.0.0
    4f61c045
    ntdll.dll
    6.1.7601.18869
    556366f2
    c0000374
    00000000000bfc22
    32b8
    01d0c55de809f399
    C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
    C:\Windows\SYSTEM32\ntdll.dll
    2a9915a1-3151-11e5-b81a-0090f5d1b08c


    And again for Battle.net:

    Faulting application name: Battle.net.exe, version: 1.3.0.5952, time stamp: 0x5589a5aa
    Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317
    Exception code: 0xc0000374
    Fault offset: 0x000cea5f
    Faulting process id: 0x3098
    Faulting application start time: 0x01d0c52dc03be956
    Faulting application path: C:\Program Files (x86)\Battle.net\Battle.net.5952\Battle.net.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: fefe8bd2-3120-11e5-bd6e-0090f5d1b08c

    Provider
    [ Name] Application Error
    - EventID 1000
    [ Qualifiers] 0
    Level 2
    Task 100
    Keywords 0x80000000000000
    - TimeCreated
    [ SystemTime] 2015-07-23T09:55:50.000000000Z
    EventRecordID 123774
    Channel Application
    Computer Jeremy
    Security
    -
    EventData
    Battle.net.exe
    1.3.0.5952
    5589a5aa
    ntdll.dll
    6.1.7601.18869
    55636317
    c0000374
    000cea5f
    3098
    01d0c52dc03be956
    C:\Program Files (x86)\Battle.net\Battle.net.5952\Battle.net.exe
    C:\Windows\SysWOW64\ntdll.dll
    fefe8bd2-3120-11e5-bd6e-0090f5d1b08c
     
  6. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    Two have a common cause
    • Faulting application name: Battle.net.exe, version: 1.3.0.5952, time stamp: 0x5589a5aa
      Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x55636317

    • Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045
      Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
    You need to run
    sfc /scannow
     
  7. BrainSmoothie

    BrainSmoothie TS Rookie Topic Starter

    I said in my original post:

    I thought there may be corrupt windows files, so I used sfc /scannow to try and correct some files, and the response was "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log files". I went and checked the CBS logs, but my access was denied. I am the only administrator on the computer, and I made sure I had permissions to the file, but it still won't open.

    I don't know how to access the logs.
     
  8. BrainSmoothie

    BrainSmoothie TS Rookie Topic Starter

    Ok, I managed to get in. Had to manually add myself in as a permitted user, despite the fact that "all administrators" already had access.

    I can't actually add the file since it's 1.6MB. Thats a big log...
     
  9. BrainSmoothie

    BrainSmoothie TS Rookie Topic Starter

  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You might want to reload Windows fresh after backing up important files
     

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