BrainSmoothie
Posts: 6 +0
(A note to begin with, I've not had to troubleshoot a lot through forums, so if there are particular dumps/logs you need, please specify the full directory for a Windows 7 machine, thanks.)
Yesterday, I ran into some problems with my Adobe products, Photoshop, After Effects, etc. wherein the program would begin to load, the splash screen would appear, but the program would give the "x has stopped working" error message and close down. It would always occur when the splash screen showed "Initializing", near the end of the load. I ended up uninstalling CS6, installing the trial for their 2015 product, CC, and this showed the same problem. I contacted adobe and they were less than helpful.
I noticed that there were some other programs not opening. Namely a few games, and Blizzards Battle.net client. Again, a loading splash screen would appear, and during loading it would close down, except without an error message this time.
I decided to download MalwareBytes, but this wouldn't load either. I tried downloading MalwareBytes Chameleon, to try and end any processes that might prevent MalwareBytes from opening. It did open, but failed to fix it. I rebooted in safe mode, and both Battle.net and MalwareBytes opened fine, however MalwareBytes didnt find any threats. (Edit: Photoshop also worked in safe mode)
I reinstalled graphics drivers, which had no effect. I thought there may be corrupt windows files, so I used sfc /scannow to try and correct some files, and the response was "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log files". I went and checked the CBS logs, but my access was denied. I am the only administrator on the computer, and I made sure I had permissions to the file, but it still won't open.
How do I view the CBS log, and what other things should I try to find out whats wrong?
Yesterday, I ran into some problems with my Adobe products, Photoshop, After Effects, etc. wherein the program would begin to load, the splash screen would appear, but the program would give the "x has stopped working" error message and close down. It would always occur when the splash screen showed "Initializing", near the end of the load. I ended up uninstalling CS6, installing the trial for their 2015 product, CC, and this showed the same problem. I contacted adobe and they were less than helpful.
I noticed that there were some other programs not opening. Namely a few games, and Blizzards Battle.net client. Again, a loading splash screen would appear, and during loading it would close down, except without an error message this time.
I decided to download MalwareBytes, but this wouldn't load either. I tried downloading MalwareBytes Chameleon, to try and end any processes that might prevent MalwareBytes from opening. It did open, but failed to fix it. I rebooted in safe mode, and both Battle.net and MalwareBytes opened fine, however MalwareBytes didnt find any threats. (Edit: Photoshop also worked in safe mode)
I reinstalled graphics drivers, which had no effect. I thought there may be corrupt windows files, so I used sfc /scannow to try and correct some files, and the response was "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.log files". I went and checked the CBS logs, but my access was denied. I am the only administrator on the computer, and I made sure I had permissions to the file, but it still won't open.
How do I view the CBS log, and what other things should I try to find out whats wrong?
