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"protection support" virus?

By glhglh
Sep 22, 2009
  1. "protection system" virus?

    there is a program "protection system" which was installed on a computer. lots of problems.

    anyone know how to deal with this?

    any program we try to open there are error messages.

    But the file name always starts with UAC

    1. I was able to download mbam, but not install (tried many times rebooted, no luck, therefore no log).
    2. I was able to download superantispyware. But again, not able to install and run.
    3. I was able to download and install Avira (log attached)
    4. I had an older copy of dss, it ran, log attached (both main & extra)
    5. I could not load the most recent hijackthis. But I was ablto to open an older copy. Log attached.

    after running the dss, i was able to run mbam and super. i have attached the logs.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Are you infected? You can start dealing with it just like you would with any virus or malware infection
     
  3. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    finally able to run mbam and super and hijack

    i have posted the logs.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Ok glhglh,
    good job on the logs. How is your computer running now?
     
  5. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    Computer is running fine now

    are there any items left in the logs to have hijack this fix?
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Looks good... once again, how is the system running now that you have cleaned up things?
     
  7. glhglh

    glhglh TS Guru Topic Starter Posts: 504

    system is running well. the avira pops up that the virus is trying to load again, so i think it may still be his somewhere.

    Also, on the scans, combofix shows as a virus. i thought combofix was used by this board last year. i think it actually helped this time.
     
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