Random 1 second disconnects

By Joey van han
Aug 14, 2013
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  1. Hello,

    My computer randomly disconnects from the internet while gaming, youtubing or emailing etc. My computer is on wired internet and I've tried switching ports and switching cables. I've been searching the internet but I can't find any solution. Is there any way someone could help me?

    Thank you very much,

    Joey
  2. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    What were you doing prior to this started happening. You need to make sure you not infected by pest. First remove any Wired ethernet cord from the PC. Run a system virus check set to full scan. Let that run. If nothing turns up. Try setting your PC network adapter to static IP. This means you don't let the router setup the IP.

    If that doesn't work then you have a bad network adapter. You could also try downloading newer drivers for your network adapter. Also any firmware updates for your router too.
  3. Joey van han

    Joey van han Newcomer, in training Topic Starter

    Thanks for the quick repsonse!
    I just installed the new driver to the network adapter so I hope that was the problem. I also ran AVG virusscanner and it couldnt find anything. I hope it's fixed now but I'll come back tomorrow.

    I'm not really good with computers so updating firmware and setting up static IP can be really difficult for me

    Thanks!
  4. Joey van han

    Joey van han Newcomer, in training Topic Starter

    No it's not fixed yet.

    I think I should update firware and try finding some guide to setting up static ip. If that's not the option what can be left?
  5. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    If you need help, it's here. So your not alone in this okay.. Just remember this.. Since I don't know what make or model of router your using won't be able to point you in the right direction. Today routers are easy to update the firmware.

    To narrow down your issue will require a few things on your part. Since your not on now I'll wait for some feedback from you? ;)
  6. Joey van han

    Joey van han Newcomer, in training Topic Starter

    The router I use is a Ubee evw3200. What information do you need more?

    Thanks
  7. tipstir

    tipstir TS Ambassador Posts: 4,576   +76

    To narrow down a few things, below I have asked you some questions and shown you what you can do to fix things on your PC. Depending on your issue. The way you have describe it sounds like your modem is resetting or the router is resetting or your PC (can check the event logs)

    What I would do is record the event you have and then try using one of the options below.

    Modem Questions / Checks / Power Cycle

    When did this issue start?
    When you got this modem or after you got it?
    On your browser type: 192.168.100.1
    Login to the Modem (requires user/password can tells you what to type in on Ubee Modem)
    Click on Event Log
    Look for Critical (x) x = to the number of the issue higher the number the worst the issue is.

    How you ever called your ISP and have them test the modem or send a hit to it to reset it?
    When last did you get his modem?
    Has them modem been running 6 months or 1 year or more?
    You can try power cycling the modem.
    Also what Router are you using?
    Have you ever upgraded the firmware on it?
    Have you ever power cycled the router.

    Power Cycle means turn it off and on also known as Reboot.(not reset)

    Let's say you have tried all of the above and still have this issue you have reported?

    PC Network Adapter Checks/Fix/Resets

    The PC is that new or a few years old?
    Have you ever cleaned out any dust in the vents or on the system board and CPU, PSU?
    Is your network card in a slot or on the board itself?

    Download and run this:
    MS FixIt
    http://go.microsoft.com/?linkid=9664547

    or

    Under Windows
    Under dos prompt
    type: ipconfig /flushdns

    or

    ipconfig /flushdns
    nbtstat -R
    netsh int reset all
    netsh int ip reset
    netsh winsock reset

    reboot your PC

    or

    Reset the following to services

    DNS Client
    sc stop Dnscache
    sc start Dnscache

    DHCP Client
    sc stop Dhcp
    sc start Dhcp

    How to automate the process above

    The above can be copy and pasted into Notepad
    All these commands can be run in a script: save them as myTCP.cmd or batchfile (need to add Echo Off on the first like)

    batch file: mytcp.bat

    Echo off
    ipconfig /flushdns
    nbtstat -R
    netsh int reset all
    netsh int ip reset
    netsh winsock reset
    sc stop Dhcp
    sc start Dhcp
    sc stop Dnscache
    sc start Dnscache
    Exit

    or

    Script file: mytcp.cmd

    ipconfig /flushdns
    nbtstat -R
    netsh int reset all
    netsh int ip reset
    netsh winsock reset
    sc stop Dhcp
    sc start Dhcp
    sc stop Dnscache
    sc start Dnscache

    Note: Most of these scripts, batch files and manual entries might require you to: Run As Admin. So the dos prompt link under programs / accessories / dos prompt you would right click on dos prompt and run as admin

    Then you can type in the commands or if you use bat or cmd version then you can do the same right click on them run as admin to start them so they can make flush or reset commands run.



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