Random black screens and a suddenly slow computer

By crazymad0
Nov 3, 2011
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  1. Basically, yesterday, I was trying to sort out printing something, because for some reason Word doesn't recognise the fact that my printer was connected.

    I searched for a solution and someone suggested it may be drivers, so I downloaded a few sets of drivers for my printer.

    I left them to install, and while I was waiting, I heard an odd clicking sound. I'm not sure if it was the computer or the printer, but ever since, my computer has been slow at loading. I googled this and it said it was a HDD issue, but chkdsk is fine.

    Booting is fine but when loaded, but then whatever I click, takes forever to load, at least much longer than usual.

    I'm doing a virus scan, and am uninstalling things but is it worth doing a system restore?

    Today my screen has blacked out a couple of times leaving nothing but a mouse cursor too.

    I started doing a Windows Update yesterday, but it wasn't working so I stopped it and I did install a few things so could it just be worth a system restore, or should I follow through with updates and possible try updating video drivers?

    This laptop is farly new, so I don't want it to break already.

    HP Pavilion dv6-3103sa
    BIOS: Default System BIOS
    Processor: AMD Phenom(tm) II N830 Triple-Core Processor (3 CPUs), 2.1GHz
    Memory: 4096MB RAM
    GFX Card name: ATI Mobility Radeon HD 5400 Series
    Display Memory: 2165 MB;
    Dedicated Memory: 503 MB
    Shared Memory: 1661 MB

    Anybody able to offer any solutions or help? I Just want to nip this in the bud really.
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,965   +69

    What is the make of your harddrive? If you can, back up everything NOW.

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