TechSpot

Random BSOD's occuring

By arjanseb
Jul 17, 2013
Post New Reply
  1. Today I was trying to fix my aunt's PC. It was infected with all kinds of malware. Got them removed, but now I'm getting random BSOD's due to ''ntoskrnl.exe''.

    Here is the .dmp file. http://www31.zippyshare.com/v/55795519/file.html

    It's a windows 7 home premium pc. 4GB DDR2 RAM, Intel P35/G33 chipset. CPU Intel Core 2 3000MHz. Cant get anymore info atm due to memtest run.

    I'm hoping someone can find the cause.

    Thanks in advance!
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Are you sure the PC is clean? What programs did you use to clean the malware?
     
  3. arjanseb

    arjanseb TS Rookie Topic Starter

    First I've ran F-Secure disk, after that I've done a Malwarebytes run, and after that a hitman pro run. Hitman removed aloooooot of things. Memtest has now been running for 20 hours, no errors.

    Good thing to know, there arent any bluescreens occuring in safemode.

    If there is any more info that you need, please tell me.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Okay, if you get any more BSOD's post the minidumps by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload that folder as a file here. This is much simpler for us to look at...
     
  5. arjanseb

    arjanseb TS Rookie Topic Starter

    Here are minidumps from 17:07:2013.

    Just to be sure I've ran another hitman run again. Turned out it found malware again, the same I've removed previously. [​IMG]

    Since most of it is chrome related, I've removed chrome from the PC. Malware has been cleared, rebooted, ran another hitman scan which didnt show any sign of malware anymore.
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Is that in German? Bad Pool header means that there is a memory issue... Use Memtest86 to test the memory:
    http://www.memtest.org/
    Run Memtest86 for 7 passes. No errors are allowed
     
  7. arjanseb

    arjanseb TS Rookie Topic Starter

    It's Dutch, ran memtest already, it did 7 passes no errors at all. Have to say that the bluescreens began after I've used an windows fix-it tool to restore Microsoft Security Essentials. 100% sure that it isnt a memory issue.
     
  8. arjanseb

    arjanseb TS Rookie Topic Starter

    Just got a new BSOD during defragging the hard disk. I'll start another memtest86 scan just to be totally sure.

    EDIT: Uploaded the sysdata.xml as well.
     

    Attached Files:

  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Have you tested the hard drive?
     
  10. arjanseb

    arjanseb TS Rookie Topic Starter

    I've tried to test the HDD with HD Tune Pro 4.60 with the Error Scan. It did not complete yet due to bsod's. I did see some sort of patern in the time of the bsod's occuring. Most of the bsod's occur around 40 minutes after each other. (note the time under ''Gewijzigd op'' (Changed on)[​IMG]


    HD Tune shows no signs that there's anything wrong with the HDD. Will try to get an complete error scan through safemode.
    [​IMG]


    Included those minidumps in a .zip.
     

    Attached Files:

  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    Is the hard drive a regular mechanical drive or is it an SSD drive?
     
     
  12. arjanseb

    arjanseb TS Rookie Topic Starter

    It's just a regular drive, ran an full error test on it, nothing wrong with it. It's an Hitachi HDS721010CLA332 1TB drive.
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,987   +168

    What is the motherboards model?
     
  14. arjanseb

    arjanseb TS Rookie Topic Starter

    Motherboard: Asus P5KPL-AM EPU
    CPU: Pentium Dual-Core E5700
    RAM: 4GB DDR2 800
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.