Random Internet Disconnect

By DonNagual
Apr 8, 2009
  1. I'm not sure what information to provide to help me figure out this problem, as I know very little about networking.

    I am not on wireless, I am hardwired directly to my dsl modem. I have worked with my ISP to see if it is a problem on their end, and they say it is not. I can also see the lights on my modem and it is indicating I am connected to the internet.

    But about once a day, I get disconnected. Rebooting my computer usually helps. My system is on Vista Home Premium.

    Basic specs

    Thank you in advance for any troubleshooting tips you can help me with.
  2. mflynn

    mflynn TS Rookie Posts: 2,655

    Lets rule out Malware. Even if you have none (likely you do) the logs will tel us some about your system. Attach all logs!

    Do the TechSpot 8 steps:

    Skip no steps (do not install another virus scanner if you already have one, ask me before installing a Firewall).

    Most importantly update MalwareBytes (MBAM) and SuperAntiSpyware (SAS)!

    Before you scan with either MalwareBytes or SuperAntiSpyWare do the Extra Configs below these have become most important lately

    SuperAntispyware extra config

    After installed double-click the icon on your desktop to run it.

    Update the program definitions.

    Click the Preferences button.

    Then Scanning Control.

    In Scanner Options make sure all boxes are checked except #3 Ignore System Restore.. are checked:

    MalwareBytes extra config

    After update but before running
    Click settings and confirm all are Checked.

    I repeat Update these 2 programs.

    Run them and attach their logs.

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