TechSpot

Random Reboots

By jadryk
Jun 17, 2009
  1. My PC is randomly rebooting, no BSOD, no warning, just a total reboot. I'm at my wit's end with it, and greatly appreciate any help that you guys can give. It's not always generating a .dmp file, but I'm attaching one from around the time of one of the last reboots.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 6/17/2009
    Time: 9:54:30 PM
    User: N/A
    Computer:
    Description:
    Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000.


    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 66 20 20 50 61 72 61 6d f Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 64 2c 20 00000d,
    0038: 30 30 30 30 30 30 30 30 00000000
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 30 30 30 30 00, 0000
    0050: 30 30 30 30 0000
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Both errors are 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
    One of three types of problems occurred in kernel-mode: (1) Hardware failures. (2) Software problems. (3) A bound trap (i.e., a condition that the kernel is not allowed to have or intercept). Hardware failures are the most common cause and, of these, memory hardware failures are the most common.

    One dump cited atapi.sys which is a standard hardisk controller and is part of your Windows OS. Usually Windows drivers are too general to be of much help.

    The other dump specifically cited the driver nv4_mini.sys. This is the Miniport driver for Nvidia based video adapters. It is essential for proper video rendering.

    I suggest doing the following...

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions) to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper. If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.

    * Let us know if this helps.
     
  3. jadryk

    jadryk TS Rookie Topic Starter

    Thank you for looking at it.

    The two dumps were from today, after I'd just performed a complete system wipe and fresh install of XP Pro. I made sure and downloaded all of the latest drivers for all of the hardware on my system prior to the wipe so I'd have the latest and greatest. The only thing I did not do was flash the BIOS on my motherboard.

    Additionally, I was looking at some of the other posts on random reboots on here and went ahead and did a memory scan with the RightMark Memory stability utility I found here on the site. I ran it with alternating tests, 10 runs each, and it returned 1 error.

    The problem seems to have actually gotten worse since I did the wipe / install this morning. My mobo has both IDE and SATA controllers, and I'm wondering if there's a way to test each to see if one or both are the cause of the problems.

    Edit: In going through the system manager, I'm finding a lot (around 20 or so) of the following error (this was happening during my XP Install)

    Event Type: Error
    Event Source: Cdrom
    Event Category: None
    Event ID: 7
    Date: 6/17/2009
    Time: 4:40:34 PM
    User: N/A
    Computer:
    Description:
    The device, \Device\CdRom3, has a bad block.


    Data:
    0000: 03 02 68 00 01 00 b8 00 ..h...¸.
    0008: 00 00 00 00 07 00 04 c0 .......À
    0010: 00 01 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 80 00 00 00 00 00 00 .€......
    0028: 01 29 01 00 00 00 00 00 .)......
    0030: ff ff ff ff 02 00 00 00 ÿÿÿÿ....
    0038: 40 00 00 c4 02 00 01 00 @..Ä....
    0040: ff 20 0a 12 4c 02 00 00 ÿ ..L...
    0048: 00 00 00 00 0a 00 00 00 ........
    0050: 00 00 40 89 98 13 50 89 ..@‰˜.P‰
    0058: 00 00 00 00 08 c0 54 89 .....ÀT‰
    0060: 00 00 00 00 10 00 00 00 ........
    0068: 28 00 00 00 00 10 00 00 (.......
    0070: 01 00 00 00 00 00 00 00 ........
    0078: 70 00 03 00 00 00 00 0a p.......
    0080: 00 00 00 00 02 00 00 00 ........
    0088: 00 00 00 00 00 00 00 00 ........


    This error happened around 15 times during the install:

    Event Type: Error
    Event Source: atapi
    Event Category: None
    Event ID: 9
    Date: 6/17/2009
    Time: 4:41:03 PM
    User: N/A
    Computer:
    Description:
    The device, \Device\Ide\IdePort1, did not respond within the timeout period.


    Data:
    0000: 0f 00 50 00 01 00 a4 00 ..P...¤.
    0008: 00 00 00 00 09 00 04 c0 .......À
    0010: 00 01 00 00 00 00 00 00 ........
    0018: 00 00 00 00 00 00 00 00 ........
    0020: 00 00 00 00 00 00 00 00 ........
    0028: 00 00 00 00 00 00 00 00 ........
    0030: 00 00 00 00 07 00 00 00 ........
    0038: 40 00 00 0e 00 00 01 00 @.......
    0040: 00 20 0a 12 48 02 00 00 . ..H...
    0048: 00 00 00 00 0a 00 00 00 ........
    0050: 00 60 a5 f7 98 13 50 89 .`¥÷˜.P‰
    0058: 00 00 00 00 08 c0 54 89 .....ÀT‰
    0060: 00 00 00 00 10 00 00 00 ........
    0068: 28 00 00 00 00 10 00 00 (.......
    0070: 01 00 00 00 00 00 00 00 ........
     
  4. jadryk

    jadryk TS Rookie Topic Starter

    And it just happened again. Here's the dump from it in case it helps.
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Same error and same driver cited.

    How old are your CD drives? The average age is 3-5 years, give or take.

    If your memory tests are showing any errors whatsoever you have corrpted memory that needs to be replaced. Have you tried running Memtest for a minimum of seven passes? If not I strongly suggest you do so.

    See link: http://www.techspot.com/vb/topic62524.html
     
  6. jadryk

    jadryk TS Rookie Topic Starter

    Hehe, they are both well past that date; I've not replaced them since I built the PC about 8 years ago, give or take. I've not run memtest yet, just the Rightmark one b/c I have no floppy and will have to run out and get some CDR's to burn the image.
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Well looking at the errors concerning your CD drives I think it is time to spend a wee bit on some new ones. :D

    Is the entire system around 8 years old or did you do some upgrading of components? I had a real solid PIII system for 6 years but then I started getting all kinds of issues. due to aging. So I built my current systems -- and now they are getting older but still rock solid.

    Perhaps time for a new system?
     
  8. jadryk

    jadryk TS Rookie Topic Starter

    Aye, it's been past due for retirement for about the last year or so, but just haven't been able to afford it. I'll order a new dvd drive from newegg; is there any way to tell if it's the drive or the controller that's causing this or is it just a case of replace one and pray? :)

    Edit: It's all about 8 years old except the vid card and the case fans (which don't count). It's a P4 3.2 Extreme, btw. Pretty much still runs the new games without too much trouble (except when it's rebooting).
     
  9. jadryk

    jadryk TS Rookie Topic Starter

    After talking to you last night, I went through my BIOS with a fine-toothed comb and cleaned every speck of dust I could find out of the box. When I did, the sound card completely died and there's not been a random reboot since, even with the PC running memory stability tests all night, so I'm thinking that may have been the culprit causing issues system-wide.

    Thank you very much for your help; if I could send you some cookies via attachment I definately would :)

    Jad
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your system is sounding more and more like the PIII system I mentioned earlier. Things began to fail. Are the CD drives now working? It is a shame you don't have a budget right now because you can get some excellent deals and build yourself a great system.

    If you do decide to go with new system in the near future post under the General Hardware forums here and you'll get excellent advice on parts and getting more bang for your bucks.. There will be two things we will need to know: a) Your Budget and b) What you will be using your system for.

    Thanks for getting back to us.
     
  11. Aolish

    Aolish TS Enthusiast Posts: 171

    wow i can't believe it, someone that actually got back and told us the root cause of the problem. I'd say 9.5/10 times many ppl that solve the problem on there own NEVER get back and tell us what was the root cause of a random problem. If anyone solves a problem on there own or if someone directed you to a 100% fix please reply back and tell us if it worked or how it was fixed. This would greatly benefit ppl with similar problems in the future into finding a solution!!!! I lost count on how many times I tried googling for a problem, then i go into a thread where a person solved his problem but he doesn't describe how it was solved, instead you get posts like: "I solved the problem thx all!" lol
     
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