Bought a new NEC ND3550A about 3 weeks ago, got it less than a week later, installed it, put in the accompanying NERO CD, - nothing. The computer correctly recognizes the burner in My Computer and in Device Mgr. It won't open any type of recorded CD, and it won't recognize a blank one when trying to record. Keeps telling me there's no blank CD in the burner. Tried both the built in WinXP and Nero Express. Same result. Tried a new cable, no different. Tried uninstalling and reinstalling, no different. Got it from Tiger Direct who requires a return auth from the mfg. Called the number on the invoice, of course they're only open during regular work hours. Well, guess what, I work, too! There was a recording at that number that mumbled some website that I could supposedly log onto and make a support inquiry. Couldn't understand what the site name was, and it wasn't spelled out in the recorded message. Did a search, found what I believe is the referenced site. First, wouldn't let me log in, told me to create a new account. So, input all my info, then it says that user already exists. Went back, tried to login again, says that user DOESN'T exist. So couldn't log in. Went to another section of the site, clicked on optical storage, found a "support" link, clicked on it, guess what! "HTTP-1 New Application Failed" !!! What the hell is up with these clowns!!?? They're sure acting like they're trying to avoid being contacted. the site I found was www.necan.com. Anybody know anything about this, or any other way to contact them over the net for support? I'm running out of time to return it. Thanks for any insights or suggestions!